New York Life Insurance CompanyReviews of newyorklife.com

Communication? 0. Speed? 0. Customer service? 1. Claims is only open until 4 cst. Hold time over an hour only to be disconnected. Life insurance. Lost my dad 6 weeks ago. Filed claim right after. Not one phone call, email or letter. Incontestable policy. I have to call most everyday to be told nothing. Now today they said 4 more weeks! People need that money when the main provider passes away. Horrible to deal with while grieving. Cold customer service towards hurting family.

Didn’t even want to give one star but anyways, this company is horrible. They do not want to pay out. They make it extremely difficult for you to get your money for disabilty that we pay into. I do not understand why a company would use New York Life.

I sent in a copy of the POA for my mother so I could discuss her account. They told me it would take 7-10 days to be applied once they received it. They then sent me a letter that I was now the POA for the account, but the account listed was not even my mothers! It is a strangers account that I am now POA for. Seems like a big security breach to me. I don't even know these people. I would have called NYL to tell them about it, but they were so rude the last time I called that I will skip it.

The short-term disability that they offer in California will never pay out. Do not pay them any money for short-term disability in California because even if they say they cover 100% of your pre-disability income (minus any bonuses of course. In fact they don't cover any of it if you also have CA SDI! There enrollment paperwork is deceptive and does not represent what New York Life actually does for you which is nothing. Apparently 100% to them is really 60% to the rest of the world and since California state disability pays 60% they won't pay you anything. FYI total scam company do not give them any money!

I had a very frustrating experience with New York Life. After canceling my policy, I was told I would receive a refund, but I only received part of it and never got the rest. I called multiple times and spoke with the surrender team and solutions department, but nobody wanted to take responsibility or help resolve the issue. To make matters worse, my agent stopped responding to me and completely ghosted me. I trusted New York Life with my money, but instead I feel like I was misled and ignored. A company of this size should have much better accountability and customer service. I am still waiting for the remainder of my refund and for someone to take this situation seriously.

Incredible service, personalized attention, and solutions tailored to my needs and dreams. This is the company you want to manage your financial services with.

Their website claims "quick decisions" on disability claims. They only quick decision here is a quick decision not to make a decision. I filed my claim last July. It is now April, and still no decision has been made- or at least made public. The only way to get anything done with this company is to hire an attorney. If you have a claim with them, hire an attorney sooner, not later- the attorney will take 1/3 of anything you get, so the longer you wait the more it costs you. I started with perfect credit (800+) and no debt. I'm now broke, 30k in credit debt for living expenses that I cannot pay back, and losing my house. My kid and I will be homeless by Summer. Thanks for the help, NY Life!

My company just switched from Prudential to NYL. We’ve only used them for two weeks and their customer service has been HORRIBLE to work with. I’m having a baby any day and no one is clear on what needs to be done for my short term disability no matter how many times I chat or call. But the worst part of the entire experience is that they openly admitted they allow their chat reps to hang up on you if you ask too many questions! On 1/17 I live chatted with Gwynda C who rudely disconnected on me. I live chatted again and was told by Kerry Y that “if there is back and forth regarding a claim, we can disconnect the chat. The supervisors are aware of that as well.” There was back and forth because she was incompetent to answer my questions, and yet you allow your chatters to do this? I called in to ask for a supervisor, was told they have no idea who the chat supervisor is, and that I would get a call back later in the day. Surprisingly…I never got a call back. I have to continue to contact my HR at work since there is nothing else I can do to get a clear answer on how to get my short term disability payout. While Prudential did take a long time to pay out their claims, their process was clear and their customer service was 100% better. I would NEVER suggest any company use NYL for their employees.