New York Life Insurance CompanyReviews of newyorklife.com

Terrible absolutely terrible the person I spoke with on the phone kept speaking over me and a horrible tone. This company should not be used m. I’m on leave for my mental health. And have been fighting with them to send paperwork work to the correct provider for weeks and they can even do that. And now are demanding paperwork that was never ask for before and are claiming incorrect information.

This company has the worst customer service. Their representatives lie. Twice I have called before the end date of my claim time for an extension, over a week. Both times they said the case manager would get a notification and send paperwork for review right before the end. Both times nothing was done and this caused a big gap in benefits. This is unacceptable service. Service that is paid into regularly yet when it’s needed they lie and leave lives in shambles because they can’t do their job. The company deserves 0 stars. In the future I will not go with a company using this as their STD/LTD representatives. Absolutely terrible!

Nightmare from hell! dont waste your $$

I got life insurance. I then decided to cancel the policy. I went on the internet and did exactly what it said to do. I faxed my form to the company. Four months later I noticed I was still getting charged for $199.00. I called and they said they never received the copy. I did receive 2 checks for $$189.00. I called and was told I would not receive the check for the other 4 months which is $800.00. They have an problem with losing paperwork or maybe they are just screwing people out of their money!

Customer service is horrible. It seems to be impossible to connect with my mother's agent. I have sent documents via email which were received, but apparently, they now have none on file. They will easily take your money but good luck if you need anything from this company.

I have paid into their short term disability through my employer Wellstar Healthcare System for five years. The end of June I had a fall fracturing my pelvis and tearing my hip. When I filed a case I was informed that I didn't have enough reasons to be off from work. When I called for weeks nobody was able to explain why my case was closed. I had no options but to return back to work with extreme pain. If I would have known this drama I would have paid that money into a interest paying savings account. DO NOT SIGN UP!!!

I give it one only because there is no zero. Experiencing the same issues as previous people. Lost docs sent to their email. Claim mgr unavailable, and the runaround.

New York Life / AARP Life Insurance denied a legitimate family death benefit claim under the guise of an alleged "policy lapse," claiming they mailed a notice months prior. However, they rely entirely on unverified, bulk presorted mail (with standard print batch codes) rather than official, postmarked USPS Certificate of Mailing receipts—ignoring the reality of chronic local postal delivery delays. Furthermore, they ignored mandatory senior disclosure protections, and their online payment portal willingly accepted our payment of arrears on the exact date of death, only to try to reverse it afterward using post-mortem policy loopholes. When companies use cheap, unverified mailing methods and reject payments made in good faith after an administrative breakdown, families are left paying the price. Be extremely cautious.