newyorkgroceryReviews of newyorkgrocery.com

Chat support was very helpful, and the website is great. I ordered ahead for a future date, so I can't review the delivery/pickup process yet, but everything has been very good so far.

The delivery window was 9am-10am and it showed up a little after 11am. They didn't attempt to contact me to let me know. Not cool.

Glad to have the groceries delivered as my child was sick. Only issue was missing a few items. Driver did ask me if it was ok to sub ahead of time

The sale is complete and your credit card has been charged. Then the vendor assigned by the website calls telling you they don't have what you ordered and that they will replace with similar or something else. Most of the time it works out fine and they even throw in some extra bonus for you, but sometimes I really need what I ordered. The website should be updated to what the vendors can really supply. 100% of time I placed an order I got a call from the vendor saying they didn't have what I wanted. 90% of time it works out fine, but otherwise it's hard to trust the service knowing surprises will come your way. Perhaps I should just call the vendor directly and put the order directly, knowing exactly what they have or not. Whoever is behind the commission and the website operation should know that selling stuff you can't deliver is not the best way to escalate a business. Sooner or later your clients will find another supplier that sells what they can really deliver. I'll give five stars to the vendor because they try hard and are very courteous and fast, but to the website service overall, nahh, will be hard to go back.

He helped me and seemed patient. I had a ton of questions. He was great.

I have a catering company, Great Parties, and I have ordered from this company several times over the past year. Wrong product was sent and they came back with the correct order, they are more than willing to work with you. I will use them again.

I had never tried online grocery delivery before this evening. I was pleasantly surprised when the delivery man showed up with an item that I was called about and told that was not in stock. I appreciate that. I am impressed with the variety of beer selection that your store offers as well. Not many local retailers have such a wide selection. I spent probably 30 minutes typing in different obscure beers that I could think of, and you had every one of the ones that I could think of. The bottom of one of the inside of one of the grocery bags was wet with something... not sure what it was (perhaps the hotdogs leaked somehow), but otherwise, it was a positive experience, and it saved me a lot of time from visiting a local grocer which I appreciate as well. Thank you!

The order which was for a party arrived 3 hours late. They co tiniest lied and said the driver was 5 minutes away. Finally I learn the driver delivered to the wrong address!!!!