The New YorkerReviews of newyorker.com

Always enjoyed reading The New Yorker but I had constant issues with the app saying I wasn’t logged in/password incorrect. I could always login fine on the browser but the reading experience through the mobile browser isn’t great. I’ve since unsubscribed from The New Yorker because I was fed up with being unable to read through the app. I now get constant emails from The New Yorker about resubscribing despite always selecting ‘unsubscribe’ on their emails. I wish they’d put as much effort into sorting out the app as they do their efforts into getting me to buy back in.

they took my money and didn't activate me account!

In 2021, I gave a friend a gift subscription (I'm a long-time subscriber). I never got an email with details of my payment or the terms of the gift auto-renew policy, nothing. She never created her own subscription to continue and the issues stopped coming, but I just found out that for five years, I've been paying for a full subscription for her that I never created and have no access to. Neither of us ever received any email notification or request for payment or receipt of payment. They promised to refund me the last two years, but not a full refund up to 2021. That makes so sense. Even though I'm paying for it, it's not linked to my account. I had to spend hours explaining this situation during several very expensive international phone calls. How can a gift subscription auto-renew to the one who gave the gift? And for 5 years!? During that time, my debit card expired. How could they know the new expiration date on the new card? Very predatory auto-renew practices. Never give anyone a gift subscription! Also, and this is the kicker, when they canceled the absurd five-year gift subscription, they accidentally canceled my subscription instead!?! Conde Nast is total insanity, stay far, far away.

Yep, subscription is an outright scam. Impossible to cancel. Criminal.

Do not subscribe! Do not enter card details, because if you do, you will lose control of all auto-renewal and you just won't have any way to cancel the subscription or get a refund... This is really preposterous! I wrote to the only email address associated with Customer Care, which is help..., in a very polite and considerate tone, but never got a reply...

yeah... sorry i wont support a site that pulls the rug out from under your feet when reading a article like a troll. i can find the story free elsewhere. i'll digitally throw a rock at that "closing window" and move on.

Waited 40 minutes to speak to a customer service advisor who directed me to another department as they could not address my issue. My account was charged but I was unable to access the subscription. Unsure as to what purpose the chat serves if the customer service advisors won't read it properly and can't assist with concerns anyway.

There is a real disconnect with the esteemed reputation and quality content of The New Yorker and the subscription management section of the website. Until this year I would always receive an email reminder about my subscription renewal (I am not in the US so it is an overseas subscription). This year I haven't received anything so I went to the subscriptions section under my account and it is a blank page. Despite repeated emails and contact with an online "agent" who informed me that they don't have access to my subscription details I still can't see the information on the page. They then gave me a Conde Nast fulfillment email which is a different email to the New Yorker email. I don't know if the New Yorker subscription team see these reviews but I hope they do. They seem to spend a lot of money on their journalism as they should and their various festivals etc but when it comes to the audience who are actually buying the magazine they don't seem to care and have obviously chosen the cheapest budget platform possible.