New York City Baskets is an online-based gift basket company that offers meticulously curated gourmet baskets for every occasion with free delivery across major U.S. and Canadian cities on orders over US $100, and over 100 customizable add-ons to choose from . With a focus on service, quality, innovation, and same‑day delivery options in select markets, it provides a seamless and personalized gifting experience tailored to both individual and corporate customers.
newyorkcitybaskets.com (newyorkcitybaskets.com) has 50 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Website
newyorkcitybaskets.com
Category
Wedding & Party
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 74% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I was in Australia trying to send something loverly to my daughter who was on. holidays in NY I had there address which I thought was correct and New York city Baskets confirmed the address and delivered the basket and wine to my daughter the basket she said was beautiful and the champagne was her favourite I could not have been happier with the present the delivery the ordering an d the changing of the wine was all done perfectly I would highly recommend this company for sending gift baskets locally or like me living in Australia
Response from newyorkcitybaskets.comSep 3, 2026
Thank you so much, Lesley, for your wonderful 5-star review! We’re delighted to hear that we could help make sending a special gift from Australia to your daughter in New York a smooth and enjoyable experience.
We’re especially happy to know that your daughter loved the beautiful basket and that the champagne was her favorite! It was our pleasure to assist with confirming the address and making sure everything was delivered perfectly. Thank you for choosing New York City Baskets!
CU
customer
Great choices
Great choices. Delivery made on time.
Response from newyorkcitybaskets.comAug 3, 2026
Thank you so much for your 5-star review! We're delighted to hear you enjoyed our selection and that your order was delivered on time.
Your kind words mean a lot to our team. Thank you for choosing New York City Baskets—we truly appreciate your support and look forward to helping you celebrate many more special occasions!
JG
Jennifer Greenberg S.
Horrible
Horrible. We ordered a wine and snacks basket for my sister's birthday. Nothing artisan, about what they sent, it was grocery store brands all the way. Instead of bruschetta, they sent Vlasic pickle relish. They replaced strawberry rhubarb jam with Smuckers strawberry preserves. Cupcake wine ($10 in stores) was replaced with Woodbridge $5.39 crap, and so on. No phone number on their site, and the # we found on their Facebook page is not in service. Their 'web chat' goes to email, which were ignored. After all this, the had the nerve to send an auto 'how did we do?' email. How did you do?? You SUCK. Save your money folks -- you'll get better service from Door Dash.
Response from newyorkcitybaskets.comJul 30, 2026
Hi Jennifer, we're very sorry to hear about your experience and understand how disappointing it was, especially since the gift was for your sister's birthday.
We sincerely apologize that the substitutions made did not meet your expectations. While substitutions may occasionally be necessary due to product availability, our goal is always to provide replacements of comparable quality and value. We understand your concern that the items you received did not reflect what was advertised.
We also regret the frustration you experienced when trying to contact us and that you felt your concerns were not addressed as expected. Your feedback regarding the substitutions, communication, and overall customer experience has been shared with our team for further review as we continue working to improve our products and services.
Thank you for taking the time to share your feedback.
DF
Dale F.
got everything right
easy website, good choices, delivered right time and place
Response from newyorkcitybaskets.comJun 15, 2026
Thank you so much for your feedback, Dale! We're glad the ordering process was simple, the selection met your needs, and everything arrived exactly where and when it was supposed to.
We appreciate you choosing New York City Baskets and hope to be part of your next gift-giving occasion!
LR
Luis R.
FALSE ADVERTISING
FALSE ADVERTISING, ZERO ACCOUNTABILITY
I ordered from NewYorkCityBaskets expecting a premium, reliable experience. What I got was disappointment at every level, and excuses instead of solutions.
Here's what went wrong:
MISLEADING DELIVERY CLAIMS. The website proudly advertises delivery by "local NY drivers," yet when my order didn't arrive on the requested date, I was told to blame the weather and USPS. USPS. So which is it? You cannot market local, personal delivery and then hide behind a national postal service when things go wrong. That is false advertising, plain and simple.
WRONG DELIVERY DATE. The entire point of ordering a gift basket is timing. Mine did not arrive when I needed it to. No apology, no accountability, just deflection.
UNACCEPTABLE PRODUCT QUALITY. The basket arrived with an open bag, melted chocolate, and the wrong fruit. This is not a minor issue, this is a gift. Presentation and accuracy are the entire product. Receiving something that looks like it was thrown together and left in the sun is embarrassing to give and insulting to receive.
DISMISSIVE CUSTOMER SERVICE. When I expressed my disappointment, I was met with excuses and justifications rather than genuine concern or a real attempt to make things right. A company that responds to valid complaints with defensiveness does not deserve your business.
Save your money and find a company that actually delivers, literally and figuratively.
Response from newyorkcitybaskets.comJun 3, 2026
We’re very sorry to hear about your experience and understand your frustration regarding the delivery timing, product condition, and overall service experience.
We sincerely apologize that your order did not arrive as expected and that the final presentation did not meet the standards you anticipated when placing your order. We understand how important timing and presentation are when sending a gift, and we regret that this experience caused disappointment.
Regarding delivery methods, we would like to clarify that delivery methods may vary depending on the destination area, product type, and service availability. While some orders may be fulfilled through local delivery networks, others may be shipped using third-party courier partners or postal carriers depending on logistics requirements. We understand your concern that these expectations may not have been communicated clearly enough.
We also apologize for the condition of the items received, including the concerns regarding packaging, melted products, and substitutions. While factors such as transit times and weather conditions can sometimes impact temperature-sensitive items, we understand this does not lessen the disappointment when a gift arrives below expectations.
We regret that our communication left you feeling unheard, and your feedback regarding delivery expectations, product quality, and customer service has been shared internally for further review as we continue working to improve the customer experience.
Thank you for taking the time to share your feedback.
MA
Marianne
Don's Birthday Fruit Baske
Initially when I placed my order, I indicated I wanted to choose my delivery date. The interface did not give me the opportunity to add the date nor did it give me a chance to add a personal note. I reached out to Customer Service and Ann took care of adding this important information to my order. I had requested the deliver to be made on my brother's birthday, May 12th. Every time I checked the order it showed "Shipping" with no confirmation of delivery. I reached out the morning of May 12th to Customer Service and still could not confirm deliver. Finally on May 13th, I requested the order to be canceled since it was not delivered on my brother's birthday. After being notified it could not be canceled because it had "Shipped", my brother confirmed receipt late May 13th. I will add the basket of fruit was very beautiful and just what I hoped for. I do believe work is needed on your tracking system.
Response from newyorkcitybaskets.comMay 21, 2026
Thank you for taking the time to share your review and for your honest feedback. We are so glad to hear that the fruit basket was beautiful and exactly what you had hoped for, but we sincerely apologize for the frustration and stress you experienced with the ordering process, delivery timing, and tracking updates.
First, we are glad that Ann on our customer service team was able to step in and manually add your personal note and requested delivery date when the online interface fell short. However, we deeply regret that the gift arrived a day after your brother's birthday and that our tracking system left you in the dark during such an important occasion. We completely understand how nerve-wracking it is to check an order status on the day of an event and not see confirmation.
Your feedback regarding our website's checkout interface and the transparency of our delivery tracking has been shared directly with our technical and logistics teams. We know how crucial clear tracking communication is, especially for time-sensitive birthday gifts, and we are actively working to improve this system.
Thank you again for your valuable insights, and we are glad that your brother was ultimately able to enjoy his beautiful gift.
RU
Robert U.
Opening night gifts
Prompt delivery and a wonderful selection of items. Perfect opening night gifts!
Response from newyorkcitybaskets.comMay 4, 2026
Thank you so much for the 5-star review! We are thrilled to hear that the gift baskets arrived promptly and were perfect for your opening night celebrations.
We take great pride in our selection of items, and we are glad they helped make the occasion even more special. We look forward to assisting you again in the future!
DD
Denise D.
Impromptu Visit
My daughter and SIL made an impromptu visit to NYC for their birthdays. I wanted to send something nice to their hotel. The place I normally use, didn't deliver that far away so a friend of mine recommended you guys. It was a great experience and easy to order. Thanks so much!!
Response from newyorkcitybaskets.comApr 28, 2026
Thank you so much for the 5-star review! We are thrilled that we could help make your daughter and son-in-law's impromptu birthday trip to NYC even more special.
It’s wonderful to hear that the ordering process was easy for you and that our team could step in to ensure the delivery made it to their hotel. We truly appreciate the recommendation from your friend and are so glad you had a great experience with us.
Happy birthday to them both, and we look forward to helping you celebrate more milestones in the future!
