Urtopia EbikeReviews of newurtopia.com

Although I haven't received my bike yet I would like to apeak on my customer service. Specially about a representative named Annie. She walked me through the process and after I made my purchase I went back and watched more tutorials and realized I liked a different feature. I contacted Annie and she was able to make the change just before it shipped. Very impressed with the customer care and I plan on revisiting my review when my new bike arrives. Chomping at the bit with excitement for fall rides!

I was searching for a lighter e-bike than an Aventure 2 which was my current bike, nice bike but too heavy and awkward. I researched a lot of bikes and finally test drove the Carbon Atom and decided on going with it. I made a lot of calls and emails to Urtopia about the bike and they were very helpful. Also their shipping was fast and any questions I had were responded to promptly. I have been riding bike for a week now and I am very happy with the performance. It is a great riding bike that has a great feel and ample power. Time will tell on how dependable and trouble free it is but for now I am loving it. I hope this company grows and expands so there are more bike shops carrying this brand.

While my expectations for how fast the order could be delivered were higher than reality and I ended up canceling the order since I needed the bicycle for an upcoming trip, the responsiveness of the support team was really good. They responded almost immediately to my inquiries with good information and options. In the end, the support Customers get from a company is what really matters over the long term, and Urtopia gave me great support during this process.

I had an issue with my Carbon 1 so I emailed their support at 10 in the evening and the next day I had a response. It wasn't the answer I wanted so I pushed back with additional information about my problem. We started a dialog that went back and forth a couple more times and they got a technical support specialist who fixed the problem in one day. I couldn't be happier. I am over 75 and a lifetime bike rider and the Carbon One with the pedal assist has made riding up the hills I want to keep riding a joy. Keep on pedaling everyone.

I love my Carbon Fold Step Thru. I've been using it to commute to work each day since it arrived and it's a great way to start and end my work day. And light enough to get in and out of my car, which is necessary. Customer service has been very responsive to any of my questions and sent me a great free fix when I broke the plastic clip for the headlamp. I honestly didn't do much research when I bought the bike. I just loved the look and weight. And now Zero regrets after 2 months.

I cannot say enough wonderful things about Annie in customer service! I needed so much help due to my own mistakes and anxiety and she was amazing! My new bike should be here in a few more days and I am super excited! If the bike rides as good as their customer service is I'll be a customer for life!

Good support and responsive to user

The team at Urtopia works hard to provide a good customer experience. Thank you for the great help! P