Urtopia EbikeReviews of newurtopia.com

Reached out to customer service on a question about the rear bike rack on the carbon classic. Customer team helped to resolve the issue.

The support I was given was fantastic. I sent a message explaining what was going on and the next day I had a reply. Reese was so kind and helpful, he was right on with my question. Great customer support!

Urtopia has a great product and even better customer service. There was a problem with my accesory package and Urtopia immediately made it right. I am almost 80 years old and absolutely love my new bike. My previous 55 pound e bike was getting too heavy for me and my carbon fold ST is exactly what I needed.

Very responsive customer service frrom Reece and the Carbon Fold ST is a pleasure to use. This model is easy mounting for older folks who aren't as nimble as they used to be. I bought mine for use while visiting the US and wanted to take it back to Switzerland which is not possible as this model is not approved in Europe and even if it were, trying to ship Lithium Ion batteries is also a nightmare.. So I am ordering a Carbon Fold 2 from Germany for use in Switzerland which will take a bit more entry/exit effort.

Very responsive customer service. Bought 2 step through bikes, a new Carbon 1 ST and a refurb Classic ST. Refurb bike had 1 broken reflector and 1 missing seat collar and they shipped both out the next business day. New bike had a firmware question and they answered very quickly. Using the Urtopia app for firmware updates for the refurb Classic ST could be more clear but I figured it out looking online for instructions. Carbon bikes are very high quality and should last for many years.

Excellent customer service. I received a quick response to an email I sent regarding a possible upgrade to my handlebars. We determined it was possible to upgrade. Shortly after that, I received the shipping info and was kept updated on the progress of the shipment. Part was received and now installed. I loved riding my Carbon Joy before, and now I am enjoying an even more comfortable ride. Love my Carbon Joy and the excellent and prompt service.

I have owned a utopia for many years and love the bike. Thankfully The new ownership has been very helpful in supplying some needed parts. Over the years I have purchased and own other much more expensive E-Bikes but find the Utopia my favorite at great price point

The bike rack was great but not a good fit for my panniers. Urtopia responded quickly and provided a refund without requiring a return. That is the best possible response.