Urtopia EbikeReviews of newurtopia.com

Very positive experience with Urtopia support! I purchased my Urtopia E-Bike legally at a police auction in Germany, but the bike was still locked by the previous owner. I reached out to Urtopia’s support team and received a quick and friendly response. They asked me to provide proof of purchase and the frame number, and shortly after verifying my ownership, they unlocked the bike. The whole process was smooth, professional, and efficient. Communication was clear and helpful, and the support team handled everything with great care. Now my bike works perfectly, and I’m very satisfied with both the product and the service. I can highly recommend Urtopia — they truly care about their customers and go the extra mile to help! 🚲✨ Dariusz, Poland 🇵🇱

Dealer Shout-Out to NEW URTOPIA for being an amazing partner and support system in presenting THE BEST carbon fiber E-bikes in the world! As for the product quality, availability, technology, and style there is nothing to compare! Our customers rave about their satisfaction with every Urtopia model purchased, and as a Dealer, that is pure music to our ears! Thank you, Xing Yuan our New Urtopia direct contact, for your consistent communications, product updates, humor, and support! Seaside Eco Bikes-Lewes Delaware-USA-Gilbert/Kali Medina(Owners)

As I age, I have found the hills around my residence to be getting more difficult every year which is why I purchased the Carbon 1 Pro. What an amazing bike! It seems to have “leveled” all the hills for me and has made bicycling so much fun again. Very enjoyable! Unboxing and assembling was very straight forward and I was up and riding in no time. Customer support is very responsive as the ARES light was back ordered when I received the Carbon 1. They looked into the issue for me and quickly solved the problem. Great support!

I absolutely love my Joy! I finally have the perfect bike for me. I’m 70 and feel very comfortable on it. It arrived quickly, and customer service has been great.

I purchased the Carbon 1 Step Thru E-bike during Urtopia’s Labor Day sale. At the time I purchased it they were offering free fenders and kick stand. A few days later that were also offering a free rear rack and mini pump. I contacted them and they agreed to provide me with these additional items. I very much appreciate their care for me as a new, now loyal, customer. The bike’s great, too!

I absolutely love my Urtopia Fold 1, it’s everything I was looking for in an e-bike. My Urtopia experience has been excellent. The order process with seamless, the delivery was fast. Their customer service is excellent, best experience I’ve ever had with customer service anywhere. I had questions about my new bike and customer service was quick to respond, to resolve and they followed up to ensure I was happy. I would definitely strongly recommend Urtopia, for their superb product and responsive customer service.

I absolutely love my Urtopia Joy. I’m 5’3” and the frame of this bike fits me perfectly. You can certainly adjust it for a taller person but I found it difficult to find a bike to adjust to a smaller person. It’s so much lighter than other bikes I’ve had. It has plenty of power. I tow my grandson behind me as well as use it for grocery shopping.

Amazing customer service on the order side of things. I split my purchase up into two different orders, but that made it so the second order didn't receive the discount. A quick email to their support team fixed it up. Also, I missed an opportunity to get a few extra accessories in a sale by a few days, but they graciously sent those items to me. But even more importantly, my family loves their new bikes. We've been riding almost every day now!