Urtopia EbikeReviews of newurtopia.com

I purchased my carbon joy online and received an excellently packaged E-Bike. Nothing was damaged or scratched and it was very fast shipping. I put it together myself. I’m a 66 year-old woman and had no problem putting it together. I was previously riding a heavier, E-Bike and the light weight of this bike is amazing. It is so much easier to handle for me. I’m just your average older female. After sale customer service is excellent. The bike is bad ass looking. You don’t have to take the battery out to charge it and even the battery is finished to match your bike. If you’re thinking about it, you won’t regret it.

I am so impressed with the wonderful quick responses and helpfulness.

Assembling the bike was going well, with only a couple of electrical connections left to snap together. One went together as expected. But the other, as hard as I could push, would not close and snap. I feared that the connector was either defective or would soon be broken from my efforts. I contacted tech support, and, after some discussion, I grabbed both ends of the connector with pliers and pushed harder. The connector closed, and now everything works! Great bike!

I have been dealing with Ding in customer support for 6 months working to resolve a problem. He has come through with amazing results, that I could not have predicted would be so excellent. He/she is efficient, effective, courteous and delivers the best customer service. He/she never gives up, keeps working to solve it.

I recently got the foldable Urtopia ebike (in yellow) and I absolutely love it! I ride it daily as a commuter around Southeast Los Angeles and along the LA River and it’s been such a reliable and fun part of my routine. As a non-car owner in LA, this bike has been a total game-changer for my multimodal trips because it’s easy to fold if I'm on the LA Metro train with no bike space but also super convenient to mount on the bike rack when im taking the bus. Makes getting around so much more joyful. I also ride it for community rides like CicLAvia and with the Southeast LA Bike Bus (which will hopefully become the first bike bus for K–12 students in Los Angeles.) Thank you, Urtopia, for making such a great bike! I’m proud to ride it and to show people in my community how ebikes can make our city more connected and sustainable. (PS: get ready to get compliments daily if you get this bike haha)

I own Carbon 1 pro ebike from Urtopia. I really enjoy riding my bycicle. The ride quality is unmatched. The 2nd is customer service. It's really good. I had to reach out to them for some replacement parts. I had an answer the same day and parts shipped to me the next day. Such a smooth experience without any compilations! Amazing people work for at the customer service department, especially, the person name Ding. He is really helpful! Highly recommend this company.

We love our new carbon e-bikes they look great ride great not heavy. We had great customer service experience I would recommend these bikes to anyone who is looking for quality and service to cover them

"After ski injury to my hips and back, I stopped riding my analog gravel bicycle because I could not get on it anymore. I started to research all possible options for people over 60 with mobility issues, and step through bike was my best option. Fusion GT with carbon frame looked so good and much lighter from any comparable e-bikes. Also, carbon fiber is much more stable due to the engineered structure and very forgiving on rough roads. I am so glad that I ordered one over a month ago. I ride my bike every day and feeling stronger and happier that I can still ride bicycle. Fusion GT is heavier than Carbon 1 ST, but power of two motors and throttle are very important for me due to my health condition. I can ride it is as analog bike and use power support when I need it. Technology is great, and dot matrix display is simple enough to not overload with unnecessary information. I love piano sounds when changing power, it is very intuitive and pleasant. Also, customer support is excellent, I had a damage to front wheel axle due to broken package during delivery, and few days after contacting support team, new wheel arrived at my home. As a very satisfied customer, I would highly recommend purchasing any e-bike from Urtopia.