Urtopia EbikeReviews of newurtopia.com

I ordered the carbon 1 pro bike but found that it didn't work for me because of the bar (I have an injury that prevented me from swinging my leg over comfortably). I contacted customer service to let them know I needed to return it and ordered the step-thru. The customer service that I received was phenomenal. They were very responsive, courteous and kind, and the whole process was seamless. I was extremely impressed and grateful. Also, love the look of the new bike! I'm looking forward to riding it!

Utopia stood behind their product warranty and got me back riding by providing the parts to the Bike Sultan so he could work his magic and fix my bike . A big thanks to Ding in support . I highly recommend this Company when you’re considering an E-Bike purchase. Joe at the Bike Sultan is the best. If you ever have an issue and are in Palm Beach area I highly recommend going to the Bike Sultan or if you want to buy a bike go to Joe because you know he will be able to fix it also not just sell you the bike .😍

Urtopia Product Support has, once again, successfully helped me, much thanks! I had an unfortunate accident with my Carbon 1 Pro which completely cracked my “Smart Bar” display controller on the handlebar. Urtopia Product Support came through, providing me a new replacement, for which I am so appreciative. I very much enjoy my Carbon 1 Pro (I ride it almost daily) - but the addition of good Product Support makes it even more enjoyable.

Had a very comprehensive detailed response typed in but Gmail and duckduck go made it all disappear. Urtopia bikes are fantastic and support is too. You won't regret purchasing from them, knowing they'll respond to requests.

I had an issue with my Urtopia Ebike and I have to say, Ding in the customer support team went out of their way to address, work with me and send me the part I needed in a ASAP matter. A BIG THANK YOU to Ding and everyone at Urtopia for having TRUE customer support!

I recently purchased the Carbon 1 Pro ebike. I am very pleased with its' ease of use. The decreased weight is quite nice compared to other ebikes I have ridden. The ability to use an app on my phone to connect to the bike "computer" is a nice feature. In addition I had an excellent experience with their customer service. I somehow managed to misplace the key to access the battery. Customer service expedited sending me at no cost a replacement key. Overall I am very satisfied with the bike and the company.

I have had a 5Star experience with my recent ebike purchase. In particular, the customer service representative Sue and others supporting my order have exceeded my expectations. I initially order a Carbon Fusion Pro which is a fine product, but as a senior I needed to return this bike and reordered a Carbon Joy Ultra. I needed a lower profile step thru ebike. The Urtopia customer service team was with me every step of the return and reordering process, and kept me fully informed. A First Class experience!

For some people it would be great to connect by phone - much faster. Instructions on features need to be tested by older people that might want to purchase your product. Example - if i want to combine data on a long ride where the bar is turned off a couple of times, I'm told to select the rides I want to combine, but there are no Instructions on how to select - do I tap, double tap, push, slide, hold??? I love your product and want it to get better.