Urtopia EbikeReviews of newurtopia.com

i ordered e bikes never received at least one they say it was a scam i got a receipt and then next day receipt disappeared BBB says they cant record the comply because to many complaints

Urtopia fully deserves one star for the fact that I cannot get a replacement battery for my Carbon 1 bought in 2024. It is discontinued, so they do not care anymore and have no suggestion on how to solve. What is the point of buying an ebike if you cannot replace its most important component? This is a degree of negligence to behold. So - I have a decent bike without a battery, which is kind of pointless. But they kindly offered a discount on buying a new one, adding insult to injury

Purchased an E-Bike, arrive with the electric motor that turned off/on whenever it wanted. Their support team shipped me a brand new bike that didn’t even turn on. I emailed multiple times to please provide support when they completely ignored me. Took my money & now I’m stuck with 2 broken bikes. Their Instagram comments have several people with same issues.

Habe am 24.2.2025 eine Anfrage gestellt über die App von Urtopia (und da heißt es zwischen 24 und 48 Stunden bekommt man unterstützung) u.a. wegen Akkuladeproblem bei einem Ebike das knapp 5 Monate alt ist und über den Winter nicht viel bzw sehr wenig gefahren wurde (ca.30 km) und habe nach 7 Tagen noch immer keine Antwort bekommen. Sehr schlechter Support. Und wenn ich mir so die Antworten anschaue hier sind das fast immer dieselben bei schlechter Bewertung von Urtopia.

(original review) It's only been 4 days since I received & assembled my Chord X bike but I have to say that I love the bike. It rides great even when not using the pedal assist feature. I have been disappointed that certain largely unimportant components of the bike (i.e. kickstand & key to detach the battery from the frame) were not included with my bike (they are on their way I believe). And I'm having some issues getting all of the high-tech electronics working properly. But the bike itself including the basic eBike features work great. I'm counting on Urtopia's customer service people to resolve the rest of my issues promptly which I'm confident that they will. (Now 20 days later) I first wrote to Urtopia approximately 3 weeks ago regarding (1) missing bike parts, and (2) non-functioning electronic features. The missing parts were sent to me fairly promptly (except for the tool kit which customer service agent Felix informed me was not included with my bike -- despite Urtopia's Chord X web page saying otherwise). The problems with the electronic features are that the bike's display always shows zero MPH and zero distance traveled. But the most annoying electrical problem is that the electricity periodically shuts off for no reason. On a recent hour-long ride this spontaneous loss of power occured 8 times. It's more than a little annoying when the power assist feature suddenly cuts off and then the theft alarm goes off repeatedly as I try to get the fingerprint reader to recognize my fingerprint--which is hit or miss. I've gone back and forth with technical help and even installed a new controller in the bike & then took the bike apart a second time at Urtopia's request to recheck the connections. 3 days ago I notified technical help that I complied with all of their directions but the bike continues to have the same problems. And now Urtopia seems to have ghosted me. No contact in 72 hours (not during a weekend or holiday). I'm a reasonable person. You'd think that they would say something to me. I know that I'm not the first person to receive a defective bike. This whole situation is a shame. I actually like the bike and don't really care if I know what speed I'm going or where I've been, but the fact that the bike spontaneously shuts off is not acceptable. Maybe this is what I deserve for ordering something substantial online, but one would hope that a company like this would have better customer service. Next time I'll buy from a local bike shop.

Ich habe mir ein nicht ganz billiges Fahrrad der Firma urtopia gekauft. Bei einem fachhändler, da ich einen vor Ort Ansprechpartner haben wollte. Nach wenigen km Fahrt begann das tretlager zu Knacken. Nach 3xiger , wochenlanger Reparatur inkl Austausch mit dem Außendienst von Hinterrad und Controller musste ich 1. Die Reparatur selbst bezahlen und mich an den Support wenden damit ich das Geld für diese Garantieleistungen erstattet bekomme (bisher nicht passiert) und 2. Knackt das tretlager weiter. Jetzt wollte ich das Fahrrad zurückgeben (der fachhändler weiß mit dem Außendienst nicht weiter und ich brauche ein fahrrad) und der Support (Reklamation über Fachbetrieb nicht möglich!!!!!) Sagt eine Rückgabe ist nicht möglich ich soll ein Video zur Fernwartung hochladen. So einen "support" kann man leider gar nicht gebrauchen. Absolutes Kontra!!! Bei diesem Hersteller kann man niemandem empfehlen ein Fahrrad zu kaufen.

Purchased a Carbon 1 in May 28 2024 and bike arrived broken. Instead of them saying to return the bike, Or take to a local authorized repair center, they obligated me to take bike apart and troubleshoot. After a month they agreed to take the bike back for a refund. Bike was return and over 2 weeks later, still waiting for refund. Only contact is email and all they do is say sorry and not resolve any issues. I would not buy from this company. I may end up losing my money.. Update. Finally was refunded. Took 3 weeks of begging to get funds returned. Poor customer service response. Stay away from this company.

Be careful with this company. They hid the fact that the weight limit on the bike is 240lbs until after I placed the order. Then I immediately tried to cancel the order which they told me they did and I would be refunded in 3 to 5 days. 2 days later they contact me trying to have me wait until mid October for a new, unannounced bike comes out and to apply my funds to that bike instead or have a restocking fee (mind you they never sent the bike as I contacted them 15 mins after I order). This is sketchy asf and doesn’t bode well for their brand. This just sounds a bit scammy to me and now I have to call my bank.