Newtek BankReviews of newtekbank.com

I spoke with Tanya Bethea on 1/13/25 about transferring money from a Cap. One acct into a Newtek HYSA. She very succinctly explained that I had not properly identified that 4 business days are required for a transfer and proceeded to so clearly explain various aspects of my account that it calmed my frustration with earlier CS difficulties. Despite the nearly impossible challenges where these 2 banks did not communicate without significant customer service involvement, I am finally glad that you have some excellent CS reps at Newtek. It truly makes all the difference to have a calm expert to answer questions.

Today 1/8/2025 I spoke with Marcia Lukes about an issue that I had accessing my business account. As I explained my situation my anxiety level went from 100 to 25 because Marcia was so patient with me. I appreciate her knowledge of my issue which helped to make me relax. She was very professional, and I really felt that she was concerned and genuinely wanted to fix my issue. You have a great asset in Marcia. Thank you

Marcia Luke ws my service rep and she not only was incredibly friendly, but helped me with a mistake I had made and made the process very easy. She delayed her dinner a few minutes to help me with my mistake. Hard to get customer service like this anymore. Newtek is great !

Marcia' Luke (Marcie) was great to help me with my transaction and to fully explain each step. She went above and beyond to ensure everything was seamless and correct for me. Her customer service was top notch!

I had a problem accessing my latest statement within the website. Katie from Customer Service took the time to send me a copy of the statement. Then also contacted tech support to look into the issue and try to resolve it. This is the type of Customer Service that as an account holder I greatly appreciate.

A really great bank with so many top notch services and products. SBA loans/Insurance/phenomenal banking with 0 fees and some of the best on the market! Check them out!

I had problems signing into my account but was assisted immediately by Marcia upon one phone call. Marcia is an inspiration and a fantastic help to me whenever I need assistance. Our chats are always uplifting and brighten my day. Thank you for sharing your terrific employee with me.

Since October 14, 2024 Ms Marcia Luke was very helpful and always there to guide me. For an older person like me who does not know much about new technology I am so grateful that I found Miss Luke. I think I will never find another dedicated, helpful and very professional lady like her. She is really an asset to the company. Please extend my heartful gratitude and and appreciation.