Newtek BankReviews of newtekbank.com

I have had a number of very good and reliable conversations with the customer service at NewtekBank. In particular, I have had two conversations with Mark S. over the last week. He is extremely knowledgable and gives good explanations, does not rush you and is very polite and professional. Most people have had terrible experiences with corporate customer service call centers in the past. It is refreshing to get the support given by NewtekBank and again, to date, I can not complement Mark S. sufficiently. Thank you again Mark.

Newtek has a great team of professionals! Edward was prompt and professional throughout the entire process!

I am a new customer at Newtek Bank, and so far all of my questions and requests have been answered and changes made quickly. The staff is responsive and efficient. I am quite pleased with their service and feel that my investment is in good hands.

Great CD rate brought me in and great customer service and a good website with chat keeps me coming back for more.

Kati treated us as if we had a very large certificate of deposit even though it was a small CD. Excellent service, friendly personal contact, not an AI experience We’ll be back, thanks John

Katie- Tier 2 Support Agent was very helpful in arranging the transfer of our CD funds.

Katie was very helpful in changing my matured cd into a new one with a different maturity and rate. She took her time and answered my questions and helped me do what I needed to do in your website. It was a little difficult to understand what she was saying during our phone conversation because it sounded like she was "muffled." The connection was not as clear as I needed. Her customer service and helpful attitude was very good.

Your customer service has always been excellent, but this morning it was a special in being helped by Mark Squires, who was exceptional in his knowledge, thoroughness, pleasantness, and courtesy. After flailing unsuccessfully on my own for a time, Mark quickly put me on the right track and accomplished what I needed done. Outstanding!