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NewSelf (newself.com) has 3,280 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
newself.com
Website
newself.com
Category
Hospital & Emergency
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I’ve had a great experience with NewSelf so far. The service was easy to start, and initiating treatment was very straightforward. Compared to other services I’ve used, this one felt much more organized and affordable.
The prescriber reviewed my information thoroughly, and I really appreciated being able to upload my lab work for review. Everything was clearly explained, and the prescriptions arrived exactly as described when signing up.
I also liked that they included a prescription to help with nausea if needed, that extra step made the care feel more comprehensive rather than rushed. Overall, I’ve been very satisfied with the experience.
Response from NewSelfAug 25, 2026
David, thank you for sharing your experience. We’re glad you found the process straightforward, organized, and affordable, and that the clear communication and thoughtful approach to care stood out. We appreciate your trust in NewSelf and are pleased to hear you’ve been satisfied so far.
—The NewSelf Team
DC
David C.
Good experience.
Good experience.
Response from NewSelfAug 25, 2026
Thank you for the five-star review, David! We’re glad to hear you had a good experience and appreciate you taking the time to share your feedback.
—The Team
JE
Juliene E.
Every fast service
Every fast service. From start to delivery was like 4 days. Included everything, needles, alcohol wipes and nausea medicine.
Response from NewSelfAug 25, 2026
Thank you for the 5-star review, Juliene! We’re glad you appreciated the quick service and that your delivery arrived with everything you needed. We appreciate you sharing your experience.
Best,
The Team
CT
ct
Simple and Effective
Simple, easy, priced well and effective
Response from NewSelfAug 25, 2026
Thank you for the great review! We’re glad you found the experience simple, easy, well-priced, and effective. We appreciate you taking the time to share your feedback.
—The Team
LD
Lee D.
The company made it a very easy process…
The company made it a very easy process to order the product and deliver it to me.
Response from NewSelfAug 25, 2026
Thank you, Lee! We’re glad you found the ordering process easy and that delivery went smoothly. We appreciate you taking the time to share your experience.
—The Team
NN
No N.
Very easy and convenient
Ordering was easy and convenient and delivery was quick.
Response from NewSelfAug 25, 2026
Thank you for the 5-star review! We’re glad the ordering process was easy and convenient and that your delivery arrived quickly. We appreciate you sharing your experience.
—The Team
JE
Jeff
Simple and easy application and approval
Simple and easy approval and transaction and the right level of follow up.
Response from NewSelfAug 25, 2026
Thank you for the five-star review, Jeff! We’re glad the application and approval process was simple and easy, and that our follow-up struck the right balance. We appreciate you sharing your experience.
—The Team
TB
Tommy Buell M.
I wrote this yesterday and couldn’t get…
I wrote this yesterday and couldn’t get it to send. I am happy with the Tirzepatide. But I am not happy with communications through the portal. More than half of the time what I say to a nameless person does not get through to anyone. Here is what I wrote yesterday. But if it doesn’t go through I am not going to bother to send it. And I won’t buy from you all again I don’t think.
Everyone I wrote was very nice and polite. However, how I received information or how the platform (the website or information presented) was extremely slow and more.
My review may seem disjointed and I felt the presentation of information, answers to my questions, and responses to Also Be Disjointed. I was a person but I never felt there was anyone really there except the doctor who responded like a doctor.
I received the medicine but the information given to me as a patient was from pamphlets not written by them. I know how to give shots etc but the information given was not structured educationally.
Once I did the form and answered some questions every thing ended up and I wrote an unknown person and I received a comment.
Their response and my questions were neither dated nor timed. And it was impossible to “talk” to anyone. Responses were VERY polite but they didn’t answer or know anything about my experience. And so I truly felt no one was one listened to me.
I believe the people who wrote the answers to me wanted to be knowledgeable. They did not seem to be aware of how the program worked.
The doctor was not part of the company. He was nice and helpful. And He understood my frustration.
Strangely reordering medicine was more difficult than it was to order the drug. When I went to pay the system seemed to break down. I finally was able to speak to a human. She understood the system and what happened on my end.
In the end it worked out.
Sincerely
Tommy B. McDonell, Ph.D.
Response from NewSelfJan 28, 2026
Hi Tommy,
Thank you for taking the time to share your detailed feedback. We sincerely appreciate your honesty and the effort you put into describing your experience with NewSelf.
We’re glad to hear that you received your medication and that the doctor was helpful. At the same time, we recognize and sincerely apologize for the frustration caused by challenges with communication, the portal, and educational materials. Clear, timely communication and structured support are essential, and we regret that your experience did not reflect that.
We take your concerns seriously, especially regarding delays in responses, lack of structured educational resources, and difficulty navigating the platform. Your feedback will be shared with our internal teams to help improve both our patient portal experience and support workflows.
While we cannot address individual medical questions via email or public reviews, we encourage you to continue communicating through the patient portal so our team can review your account and provide guidance directly. Your insights help us identify areas for improvement, and we truly value your perspective.
We are grateful that the situation with reordering medication eventually worked out, and we hope that future interactions with our platform and team will be smoother.
Thank you again for your feedback.
Warm regards,
NewSelf Team
