Oscar C.
The product arrived on time
The product arrived on time, well-organized, and professionally packaged. However, I have a concern regarding the shipping temperature: I live in Florida, and the included ice packs were completely melted upon arrival. While the product was okay this time, Newself needs a more robust cooling solution to prevent spoilage during the extreme heat of the summer months. Also, Newself clearly advertises a rate of $99.00 for all GLP-1 dosages. Despite this, I was charged $194.00 for the first month (1 mg). While I appreciate that the rate will be adjusted to $99.00 for future months according to customer service, they refused to credit the overcharge for the first month.
Response from NewSelfMay 6, 2026
Thank you for taking the time to share your detailed feedback. We’re glad to hear your order arrived on time and professionally packaged, but we understand your concerns regarding the melted ice packs and shipping conditions in the Florida heat. We take medication handling very seriously and appreciate you bringing this to our attention as we continuously work to improve our packaging and shipping process during warmer months. We also apologize for the frustration regarding the pricing discrepancy on your first month. We understand how disappointing that experience must have been, especially after seeing the advertised rate. Your feedback is valuable, and we’ll make sure it’s shared with the appropriate team for further review. We truly appreciate your honesty and the opportunity to improve.


