NewSelfReviews of newself.com

I have been trying to get a refund from this company for about a week now because I believe the product I received is either not real GLP-1 or most likely watered down because it has no effectiveness. I cancelled a yearly plan and I was promised the remainder of the money I paid would be refunded in 24 to 48 hours and that time has passed still just getting lies and the run around and now they want to charge me an $150 cancellation fee when they never mentioned this before. THIS IS A SCAM DO NOT USE THIS COMPANY BECAUSE YOU CANNOT DEPEND ON THEM AND THEY JUST WANT YOUR MONEY AND DO NOT CARE ABOUT YOUR RESULTS. THEY WILL TRY TO FIND A WAY TO KEEP AS MUCH MONEY AS POSSIBLE FROM YOU FOR AS LONG AS POSSIBLE FROM YOU!! RUN!! STAY AWAY BECAUSE MOST LIKELY YOU WILL BE SORRY LATER!!

I am a 61 yo female, started with New Self and received first shipment on April 16, 2026. Lost 19 lbs within the first 4 weeks! I only experienced slight nausea twice. After menopause was final 6 years ago my metabolism seemed to slow way down and all I wanted to do was eat. Finally my thoughts are not focused on food all the time, now I have to make myself eat! I am so happy I chose New Self for this journey. I researched several other companies before making a choice. I am satisfied with their pricing and will remain a loyal customer!

First, the product works!! For as costly as it is, it sure better be effective, and it is. Secondly, when I tried cancelling my subscription after 2 shipments, I did so too late after the 3rd payment had already processed through my account. I called and was actually able to reach a human being who told me that she would look into getting my money refunded for the 3rd shipment and would cancel any future subscription. Neither of those things happened. I forgot about it, thinking that the cancellation had taken effect, until the 4th charge showed up on my account. To say that communication is highly frustrating and definitely could be improved is an understatement. Good luck trying to speak to an actual person because all you get, either by calling customer support or using the online chat feature, is an AI "agent" which is no help at all. I called once, and a ticket was issued. I did get a call back from a sales manager who stated that he couldn't help but would forward my issue to the right department and get back to me. This didn't happen. I waited 16 days and tried again only to be met with the same frustrating AI feature. However, this time an actual person called back and was as helpful as he could be but because he, too, was in the sales department, he couldn't resolve my issue but was able to see what the issue was (two separate charges to my account with no medications shipped) and did provide me with another customer support phone number, different from the one on the online account page. Unfortunately, when I called that number, it again routes calls to the same AI agent who put in a support ticket for someone to call me back. As of this review, I'm waiting for that call back but I wanted to thank the rep I spoke to from Glendale, Arizona, today, Luis Garcia, who was friendly, supportive and did his best to be as helpful as he could. Very refreshing after having to deal with all the AI nonsense that I could certainly have done without. Businesses may think they're improving the customer service experience with AI, but as a consumer and as a small business owner myself, I can safely say that they are mistaken. It's bad enough that we have an issue that causes us to have to reach out the a CSR in the first place, but then to have to converse with a fake person instead of a real one only adds to the irritation. If a company is looking for a quick way to anger a client, stick with the AI, because that's the fastest, most effective way to turn a customer away from your company. In conclusion, more of the Luis Garcia's and less of the fake AI agents!

impressed. the process was very fast and easy. I ordered on a Thursday and got my meds today(Friday). wow! Smooth sailing. Great Job Newself! highly recommend

This is a SCAM! Received a text message saying I hadn’t completed my order. Funny! I hadn’t even made an inquiry with this company. Then, as I’m attempting to look into this company, they call me on the phone. When trying to find out where/how they got my information, the man became hostile, sarcastic & aggressive. BEWARE!

I attempted to cancel this subscription 7 times and was still charged with no response from the company. Calling was met with repeated hang ups. Terrible customer service. Do not use this company.

Newself has been a great experience for me so far! The prices are unbeatable and the online sign up was a breeze. I truly appreciate such ease of access to weight loss medications.

The medication arrived exactly as stated. Looking forward to starting my journey towards the healthier me.