NewSelfReviews of newself.com

Response from NewSelfJun 17, 2026

Neyda, Thank you for your wonderful review! We're delighted to hear that the process was straightforward, uncomplicated, and that your medication arrived quickly. Providing an easy experience, affordable pricing, and reliable delivery is exactly what we strive for. We're also glad that you found the pricing reasonable, were able to take advantage of a discount, and that your order arrived with the correct medication quantities and dosing for your treatment plan. It's great to hear that you appreciated the inclusion of the anti-nausea medication as an added resource to help support your comfort during treatment. Thank you for choosing NewSelf and for taking the time to share your experience. We truly appreciate your feedback and look forward to continuing to support you on your wellness journey! Warm regards, Team NewSelf

Response from NewSelfJun 17, 2026

Lou, Thank you for your review! We're thrilled to hear that you found the process easy, trustworthy, and convenient. Our goal is to make access to care as simple and efficient as possible while providing a service that our customers can feel confident in. We're also glad that you found our pricing cost-effective and the overall experience time efficient. Thank you for choosing NewSelf and for taking the time to share your feedback. We truly appreciate your support and look forward to continuing to be part of your journey to better health! Warm regards, Team NewSelf

Response from NewSelfJun 17, 2026

Christine, Thank you for your review! We're delighted to hear that you were pleasantly surprised by how quickly your request was handled. Providing prompt, efficient service is something we work hard to deliver, and it's wonderful to know that your experience reflected that. We truly appreciate you taking the time to share your feedback and thank you for choosing us. We're glad we could make the process smooth and responsive for you! Kind regards, Team NewSelf

Response from NewSelfJun 17, 2026

Stephanie, Thank you for sharing your feedback. We understand your concerns and appreciate you taking the time to express them. We are sorry to hear that you were uncomfortable with the pharmacy fulfillment information and disappointed with the outcome of your refund request. We recognize that confidence in the sourcing and handling of medications is extremely important, and we understand why information regarding pharmacy inspections would raise questions for you. We also understand your frustration at being unable to return unopened medication for a refund. Policies regarding prescription medications can be complex due to regulatory and safety requirements, but we recognize that this outcome did not meet your expectations. We take concerns regarding pharmacy partners, medication quality, and customer satisfaction seriously. Thank you for bringing these issues to our attention. Feedback such as yours is valuable and helps identify areas where communication and the overall customer experience can be improved. That said we have requested more information from you once we receive that information, we will be able to move forward. Sincere regards, Team NewSelf

Response from NewSelfJun 16, 2026

Ronda, Thank you for your review! We're delighted to hear that your experience has been easy and that you're able to reach your provider through messaging whenever you have specific questions. Providing accessible support and a straightforward process are important parts of the experience we strive to deliver. We're also glad to hear that our pricing compared favorably to your previous provider and that you're happy with your decision to join NewSelf. Thank you for taking the time to share your experience—we truly appreciate your trust and look forward to continuing to support you on your journey! Kind regards, Team NewSelf

Response from NewSelfJun 16, 2026

Carol, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting it is to repeatedly request a shipment delay, receive assurances that the request has been noted, and then see no evidence that the change was made. We also regret to hear that your interactions with both sales and customer service left you feeling unheard and without resolution. Clear communication and following through on customer requests are fundamental expectations, and we're sorry that we did not meet them in your case. Your concerns regarding the requested delivery delay and the lack of follow-through are important and will be shared with the appropriate team for review. We appreciate you bringing this to our attention and understand why this experience has been disappointing. With that said I am requesting a little more information from you after I receive that we will be able to move forward. Kind regards, Team NewSelf

Response from NewSelfJun 16, 2026

Dawn, Thank you for your review! We're so glad to hear that you found our team friendly and attentive. Providing personalized support and making sure our customers feel cared for throughout their journey is very important to us. We truly appreciate your kind words and thank you for choosing NewSelf. We're honored to be part of your experience! Kind regards, Team NewSelf

Response from NewSelfJun 16, 2026

Annie, Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. We understand how frustrating it can be when you feel your medical questions were not adequately addressed and when your results did not align with your goals. We also understand your concerns regarding the cancellation and refund process. Our intention is always to be transparent about our policies and provide support throughout every stage of treatment. We regret that this was not your experience. We appreciate you bringing these concerns to our attention and would welcome the opportunity to review your account and address any outstanding issues, with that being said we have requested additional details from you after receiving that information we can move forward. Customer feedback is invaluable in helping us improve our services and support for future patients. Kind regards, Team NewSelf