Joyce B.
He was very helpful and patient
He was very helpful and patient
Response from NewSelfJul 15, 2026
Thank you for your 5-star review! We appreciate your confidence in our team.
We're the health cheat code that combines new tech, on-demand doctors, and access to revolutionary peptides in one easy-to-use platform. Starting with weight loss, we help you optimize your health at prices everyone can afford. Real doctors prescribe exactly what your body needs, and everything ships overnight. It's never been this simple to get the best health treatments delivered right to your door.
NewSelf (newself.com) has 3,280 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Hospital & Emergency · Flushing, New York
Excellent
Hospital & Emergency · New York, New York
Excellent

Hospital & Emergency · New York, New York
Excellent

Hospital & Emergency · New York, New York
Excellent
3,280 approved reviews, newest moderated first
Joyce B.
He was very helpful and patient
Response from NewSelfJul 15, 2026
Thank you for your 5-star review! We appreciate your confidence in our team.
Mitch G.
This is not a good company. My first shipment of 3 months of product came HOT to the touch. They shipped in by Ground in Florida in the summer. It took 6 days to get to me and the product & ice pack arrived hot to the touch. When I contacted them they said it SHOULD BE okay if it's not cloudy. Well it wasn't cloudy until 1.5 months later and that is when it quit working. On top of this, I had a 3 month membership with them. They overcharged me all 3 months and had to issue me a partial refund. Halfway through the 3rd month they said they would not honor their offer anymore. Go with a different company.
Response from NewSelfJul 15, 2026
Thank you for taking the time to share your experience. We're sorry to hear that your order and overall experience did not meet your expectations. We understand your concerns regarding the condition of your shipment upon arrival, the billing discrepancies, and the changes to your membership. We recognize how frustrating these issues can be and regret the inconvenience they caused. Your feedback is important to us and will be shared with our team as we continue working to improve our shipping, billing, and overall patient experience. That said we have requested additional information from you once we receive that information we can escalate toa supervisor. Thank you again for sharing your feedback. We wish you the very best moving forward. Kind regards, Team NewSelf
Lisa B.
The first thing I would advise is for Newself to get rid of your AI services. It has taken a month to get a return call from support only to be disconnected from the very rude man who called me. I have attempted to cancel this subscription after funds were drafted from my account after leaving message after message with AI for a real human to contact me. I would not recommend Newself to anyone. Newself is a reprehensible company. When you cannot speak to an agent it is incomprehensible. They want your money without sending the product.
Response from NewSelfJul 14, 2026
Lisa, We have received your message and we are working to understand the situation. Please allow us a little time to find a solution to your complaint. Thank you
judd P.
I have dealt with several of these companies. All which have had far better communication. This newself is a complete joke. You talk to the same ai bot that always wants to do better and solve your problem but never does. They completely talk you in circles until you finally just give up. Had I not paid for a year up front I would have cancelled after the first interaction. There are lots of companies out there that sell these products. I would definately do your homework before ever buying from this mess of a company.
Response from NewSelfJul 14, 2026
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations and that you felt frustrated with the communication process. We understand how important it is to have timely, helpful support and clear answers when questions or concerns come up. Your feedback regarding communication is valuable, and we’re continuously working to improve the experience we provide. We would appreciate the opportunity to better understand what happened and help address your concerns. That said we have requested additional information from you once we receive that information, we can review your experience and work toward a resolution. Kind regards, Team NewSelf
Rachel G.
Very quick and attentive. Listens to your concerns and response quickly.
Response from NewSelfJul 14, 2026
Rachel, Thank you for your review!
Richard M.
Very simple and easy to het your meds
Response from NewSelfJul 14, 2026
Thank you for your review, Richard!
Ruth B.
Honestly this company has exceeded my expectations by far. They actually had honest up front pricing with no hidden fees or suprise charges and the best part is their product actually worked and continued to work throughout my Expieriance. This is the third company I've used so I know how untrustworthy and scary it can be with so much competition out there. This is the real deal. I would recommend new self to all my friends and family! And their doctors and customer support are number 1
Response from NewSelfJul 14, 2026
Thank you for sharing your experience. We're thrilled to know you're happy with our service.
Stacey T.
I filled out information to get a quote. I ended up going with a different provider option. A few weeks later they called me from a spoofed phone number. When I informed the person on the phone that I was in the process of trying to make dinner and the phone call was inconvenient she began to speak to me in a condescending manner and informed me that legally they can call until 8pm in fact she had a call back in an hour. For a company that wants thousands of my dollars, it was very rude and unprofessional.
Response from NewSelfJul 14, 2026
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand why the interaction you described would be frustrating. We strive to provide respectful, professional, and helpful communication at every point of contact, whether someone is exploring options or already receiving care. We appreciate you bringing your concerns regarding the call experience and communication approach to our attention. Your feedback will be shared with our team as we continue working to improve our outreach practices and overall customer experience. Thank you for sharing your perspective. Kind regards, Team NewSelf