www.newark.comReviews of newark.com

I have purchased from Newark for the past 15 years. In the past year the lead-times for product and the customer care have drastically deteriorated. No longer are they my "go to" company. They no longer stock many items that have more than 12 week lead-times from the manufacturer and have now have switched how they do business so you're never talking to the same person so there's no great interest in making sure the customer gets what they need.

I noticed that Newark had quite a lower price on some items than Digikey. So I decided to try them. Big mistake. I called over the phone to verify that the parts I wanted were not in the UK. I was assured everything was local and there was plenty of stock (I should have noted the name of the person I talked with). I placed a Digikey order later that day. My Digikey order has arrived. My Newark order hasn't shipped yet. Why? Because a part is only available in the UK. They expect it to ship in a month. Huh? Of course I could pay for multiple shipping charges but sorry -- that's why I sat on the phone and verified the stock. I spoke with their customer support and was treated (in my opinion) poorly. Apparently they can't tell you the shipping charges. I feel like canceling my order. I will not order from them again.

Wish there were other shipping options as it costs $20 flat fee and I wouldn't have minded waiting for longer with less cost. However, my order came next day without fail or problems which is great but I did pay for it!

I am located in Italy,I order some capacitors that cost 37$ At the time i checkout the shipping cost it was 0. I thought that was normal because also Mouser Electronics dont charge shipping to Italy. One day after that i receive an email that says that the shipping charge it will be 105$. Straight away i call them and i leave voicemail to cancel my order because i dont accept the shipping charge also i send an email that says "cancel my order i don't accept the shipping charge and i dont give you the permision to charge my credit cart with 105$. The day after i call and tell them to cancel my order,one hour later i receive an email that says that the package has left!! And after 5 minutes i receive another email from customer support that says that is too late now and the package has already gone.... The point is that they charge my credit cart with 105$ without my permisio!! That is unacceptable, that is what i call a fraud.

Great service from a company I was not familiar with I ordered my product and it came delivered to my home within two days. They did continual follow-up I was very impressed with their service.

Great response shipping and delivery on time, good job

I live in Europe. I ordered a diode of $0.4 and the shipping cost didn't appeared in the order. In the comments section I said I only wanted to know the shipping costs. The next day, they sent me an email with shipping cost of ¡$120!. As soon as the email arrived I started to try to cancel the shipping by all means but they are very slow answering mails (the only way to cancel). The order appeared as "received" when I sent my emails (a previous stage to completed and shipped), but they didn't answered my mails until it was shipped. It's their error because they didn't answered the emails, and it is their only customer service available without a telephone. ¿Conclusion? They didn't send me the shipping cost. When they sent it to me they were not available to cancel. Now I have a 100$ diode because of a bad customer service

easy to order, fast delivery, good price