New American Jackets Reviews | Read Customer Reviews of newamericanjackets.com

New American Jackets Reviews | Read Customer Reviews of newamericanjackets.com

New American Jackets reviews

Showing 2 reviews with 2 stars · Clear filters

Katie J.
Feb 7, 2024
It took a bad review to get the jacket
UPDATE: After leaving my original 1-star review and opening up a complaint with the BBB, we finally heard back from the company and received the jacket we had ordered. My husband and I ordered one of their leather Star Trek replica jackets last August, 2023. They advertised on Facebook and Instagram the product would ship within two days and full refund. This jacket cost $135. After several weeks we heard no updates about status, shipment, nothing so my husband emailed customer service. A Tina Elizabeth with the company responded saying they were behind but promised it would be prioritized and shipped. He emailed Tina several times in the following weeks; they argued it had shipped and been delivered but their tracking number and delivery picture were for a completely different order to an address on the other side of the country. They stopped communicating with my husband after they acknowledged their tracking number and photo were for a different order and have never issued us a refund and we have still never received any jacket.
Response from New American JacketsMar 6, 2024
Dear Katie J, Please accept our sincere apologies for the inconvenience you experienced with your order. We've thoroughly investigated the situation and discovered that our courier service mistakenly delivered your previous jacket to an incorrect address. We have already communicated all the relevant details to Mr. Bryan via email. We are happy to inform you that your correct jacket has now been successfully delivered. We hope you are completely satisfied with it.
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Gage D.
Aug 28, 2018
Problems, problems.
I bought a jacket from this company on August 20th. I paid for expedited shipping (3-5 days). When I emailed the company the other day to ask about the status of my order, they said the original sample was defective and that they would ship it the following business day, which they didn't. I still haven't received my order (today is August 28th). I have been trying to get back in touch with the company through email and facebook, and there was no luck so far. They lack in customer service and replying to emails, not to mention they have NO phone number. This service seems sketchy. After this order is sorted out, I won't be shopping through them any longer. Horrible customer service. UPDATE: When the company finally replied, they said this. And I quote, " I am extremely sorry for this delay. This was not intentional and please understand on this situation and we have already on the lose of the 1800 stock items. If you can wait one day more, we will ship it confirmed OR confirm us we will cancel your order and refund your full amount today. Sorry for this inconvenience." Essentially, they're making it sound like the warehouse went through a massive loss. I don't believe it. Plus, the grammar is all over the place, which makes me question if this company is even based in the United States. Shop on this site at your own risk.
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