Ruby Del A.
Correcting a mistake
I ordered two jackets from them. They confirmed my order and let me know when it shipped. When I received my order there was only one jacket in the package. I immediately emailed the representative who had confirmed my order to let her know what had happened. She apologized and asked for a picture of what I had received. I took a picture of the jacket I received and the packaging it came in. I also included the FedEx delivery confirmation picture showing it on my porch. She relied back that she had forwarded it all to the relevant department and would contact me as soon as she had info. She contacted me shortly after Christmas to let me know they were taking care of it and it would soon be shipping. When it shipped she contacted me and gave me the tracking info. It arrived a few days sooner than she estimated it would. When I opened the package everything was as it should be. I gave them 5 stars because even though there was a mistake with the first shipment they answered my concerns quickly and stayed in contact with me throughout the process.



