New American JacketsReviews of newamericanjackets.com

The coat I ordered, which was a Christmas Present, is to small. I have tried contacting them via email a few times with no response. STAY AWAY.

I ordered a coat in good faith on Friday, 24 October 2025. As of 22 December 2025, I am still waiting for a delivery date, with no product received. I formally requested a full refund under the Consumer Rights Act 2015, which states that goods purchased online must be delivered within 30 days unless an alternative timeframe has been explicitly agreed. This statutory period has clearly been exceeded, placing the company in breach of its legal obligations. Since requesting the refund, all communication from the company has stopped. I am extremely disappointed by both the lack of delivery and the complete absence of customer service.

My nephew ordered a jacket from them for Halloween and was also planning on wearing it afterward. He started his first job and was super excited to get this new jacket with his money that he earned. He paid for expedited shipping to get it in time for Halloween. Halloween came and went and no jacket. It finally came a week later but, unfortunately didn’t fit. We contacted them for a return and to see about getting a refund for the expedited shipping since it did not arrive when promised. They stated that they were overloaded with orders and even though it arrived late, they won’t refund any of the extra shipping cost that he paid for. They also wouldn’t return the jacket and said that the fact it didn’t fit wasn’t an acceptable reason for a return. Their website states that refunds or exchanges will be given within 30 days if the item is not worn, has all the original tags and packaging, and was not custom made. After debating about it through email, they offered to return it for an $80 fee which was ridiculous. Needless to say we’re going to try and sell it to get what we can out of it.

Ordered a vest, said it was going to be shipped within 3 days. A week later and still nothing. I contacted the company to cancel the order because it was no longer going to be here for when I needed it. They tried to say that I couldn't cancel and wrongfully referenced their return policy. I reminded them that their cancelation policy said I could cancel as long as it hadn't shipped. They said they would cancel for a partial refund and I said fine. 3 weeks later still no refund and an email saying that my order was shipped! I no longer have a use for this vest! This is why I canceled!

These guys are a total scam. Said they could create a Halloween costume in two weeks. By week three, I still had not heard from them, so I reached out. They told me that the outfit would not be ready until after Halloween. I demanded a refund. They said it would processed in three to four days. Two weeks later no refund. Contacted them again, and they said they had an issue with their credit system and that I would have to file a dispute, which they would approve. Total waste of time and money. AVOID.

STAY AWAY from this company! I paid extra for expedited shipping & they said I would have the suit within 4-6 days, on the 7th day I emailed them I haven't received it for the costume party that night & they had not even started it yet. They confirmed 1 day after ordering I'd have it in time. I was left with no costume for the party. They agreed to refund me & after the 7 days was up I followed up & they said they weren't able to issue a refund & to dispute the charge. Here is their email to me below. What a joke! I sincerely apologize for the delay in receiving the refund for your canceled orders. Unfortunately, due to ongoing issues with our payment processor, we are currently unable to process refunds directly from our end. In light of this, I kindly request that you initiate a dispute or chargeback with your card issuer. Once we receive notification of your claim, we will promptly accept it so that the refund can be released to you without further delay. We truly appreciate your understanding and cooperation in this matter. Sincerely, Ava Jackson Sales Executive

Leather Jacket took 5 weeks to arrive, and was packed balled up and stuffed in a repurposed FedEx plastic bag turned inside out. Jacket had strong mold scent and Sherpa lining smelled of urine. Size was much larger than ordered, and in a strange way with the back of jacket having excess leather. Return authorization took a week and they insisted I pay, which I did to just get it out of my house. The address they gave for return is a residence in Fresno, Ca. which is strange! Sales Mgr. Just emailed me asking for my PayPal ID to refund me jacket cost and return shipping, instead of refunding Klarna. I declined and opened an investigation through Klarna. Two months later I have no jacket and no refund, but Klarna says they’re handling it. Do not order from this company! Sketchy time wasters and cheap, gross products.

If I could give zero stars I would. Do NOT order from this company as it is not reputable and does not do what it says it will do. I have been repeatedly lied to in email from this company after ordering a costume that was to be used for Halloween. Ordered on 10/4 - paid for expedited shipping. After several emails back and forth it is now 10/21 and they are admitting that we will not receive the costume on time for Halloween. Again after several emails with false promises.