neutypechic.comNeutypechic is one of leading brand in mirror industry with professional products and service. Neutypechic has over 10 years professional experience in Mirror industry, providing you with large mirrors, full length mirrors, deco mirrors, round mirrors, LED mirrors, etc.
neutypechic.com (neutypechic.com) has 103 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Furniture Stores · Indio, California
Excellent
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Excellent
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Excellent
103 approved reviews, newest moderated first
Josh
Mirror wasn’t broken and came as expected.
Response from neutypechic.comNov 7, 2022
Thanks for your review. We are committed to offering better and better quality and service. If you buy any other mirror on Neutypechic later, we are pleased to offer you a special discount code.
Andrea
Our mirror was broken upon arrival. I sent a message but have not gotten any responses to arrange a refund.
Response from neutypechic.comNov 7, 2022
Dear client, sorry that the mirror is broken in transit and reply you so late. We are willing to make anything to compensate your loss on this mirror. On the other hand, our customer support has issued you a full refund after checking your issue. Beg your understanding.
Paulina S.
I was looking forward to the mirror that I ordered and was excited to finally something that I’ve been looking for for months. Unfortunately when the mirror arrived the framing of the mirror was all chipped and dented and there were a couple scratches on the mirror on the bottom of the mirror. I immediately reached out to customer service and sent pictures and documentation and I didn’t hear back in a couple days so I emailed them again following up and it was radio silence. Until I called and got a call back a couple hours later which proved to be very unhelpful. They told me to send an email which I already did twice the customer service representative said my mirror wasn’t technically damaged and that it would be on me if I sent it back and it was shattered. I’m extremely displease with the service because I was looking forward to it. I didn’t pay almost 400 dollars to get a damaged mirror, if I wanted a damaged mirror I could’ve gone to HomeGoods and got one for 100.
Response from neutypechic.comNov 4, 2022
Dear client, sincerely sorry for our late reply. We are willing to make everything to solve your problem. Our customer has offered you a solution via email. Looking forward to your reply by email. Beg your understanding.
Sumaiya B.
I have been asking for return and refund for over a week and you guys are beating around the bush but issuing my refund. I need to return the mirror and need refund
Response from neutypechic.comNov 4, 2022
Dear client, we do apologize you do not get a good experience on our website. You purchased a $899.99 mirror on our website, and said that you are not happy with the way it looks. We can understand your feeling. Our email customer service consoled you and asked is there any thing on the mirror we can improve or which part on the mirror does not meet your ecpection. The mirror is a fragile item, so it may be broken in return road. We just want some photo to prove your issue. Once we comfirm your issue via photo, we will offer you a solution.
SANDY R.
I PURCHASED A MIRROR , IT CAME QUIKLY BUT WAS CRACK IN 2 PLACES. I CONTACTED THE COMPANY AND HAVE BEEN WAITING TO HEAR FROM THEM. I HAVE CALLED AND AMILED FOR DAYS!! MY ORDER NUMBER IS 3205 , PLEASE SEND ME A MIRROR , I HOPE TO HAVE THIS BEFORE THE HOLIDAYS!!
Response from neutypechic.comNov 2, 2022
Sorry for our late reply. We will arrange a replacement for you within 24 hours. Beg your understanding.
Patricia B.
Hasn’t even shipped yet. Looks like it’s just sitting in Canada waiting after two full weeks. No updates have been given.
Response from neutypechic.comNov 4, 2022
Dear client, sorry for the inconvenience caused. We have arranged the shipment for your order on October 11th. But there is a delay in our warehouse. This is truly our fault. We are willing to offer any solution to hele you to solve this problem. Besides, our customer service has contact you by email.
Saule H.
Horrible and horrible
Response from neutypechic.comNov 4, 2022
Dear client, sorry for the inconvenience caused. We have arranged the shipment for your order on October 11th. But there is a delay in our warehouse. This is truly our fault. We are willing to offer any solution to hele you to solve this problem.
Catheline S.
Mirror arrived completely broken. Wait f on a email.
Response from neutypechic.comNov 4, 2022
Dear client, we are sorry that the mirror is broken. After confirming the photos, we have confirmed your issue and issue you a full refund. Sorry mirror is a fragile item, so it may be broken occationly. But we are truly trying to offer you a good shopping experience. Beg your understanding.