neutypechic.comReviews of neutypechic.com

Delivery took significantly longer than listed online, and order information wasn’t updated until a week after placing the order. Couldn’t track the package until a few days before it was delivered.

Customer service at this company is terrible. Will never buy from here ever again.takes 24hrs-1week to ret just one response to an email. Ridiculous. They also don’t communicate well with one another. In September I ordered a mirror that said it was in stock and ready to ship. Said i would get in about 1 week. A week goes I haven’t even received shipping confirmation but of course they took the money out of my account. I had to reach out and see what the issue was. Apparently the mirror is magically on back order now. I told them that’s not what the site said. They apologized and offered a small discount towards a different mirror that was in stock and a refund for the one that was on back order. So I ordered a different mirror with the discount and was told they would be processing the refund. All of this in September. Fast forward to December o get an email about the mirror I originally ordered being back in stock and to let them know if i wanted them to ship it. Then i get sn email about my order being on the way. I’m confused at this point because I had not responded to any email nor have i made a purchase via their website. Sooo they just took upon themselves to do this…no consent from me. I reach out to customer service and of course I have to wait 1day to a week for each response. The first person obviously didn’t understand the issue which delayed a solution. The next person understood but wanted me to wait longer(she said i would get a response within 24hrs) because another department had to check on something. It’s been a few days still no response or refund. However they stopped the mirror from getting to me and it looks like it has been returned to sender but I still have not received a refund. I hate dealing with companies like this. Update on 1/20: the company reached out, apologized many times, refunded, and compensated me for the inconvenience/bad shopping experience.

My Mirror arrived broken in pieces. 3 stars for good support as they refunded in full. But product is very poor quality to arrive shattered.

They should probably wait until the item is actually delivered before requesting feeback. The product might be nice but I can't say yet. However, this is the 3rd request for feedback so I am giving it. Still waiting for delivery. It's been 22 days. I reached out a few days ago to get an update but no response. They will send you a Fedex tracking number instantly, but factor in that there will be a weeks long wait while the product is in china.