neutypechic.comReviews of neutypechic.com

Response from neutypechic.comJun 14, 2023

Dear Customer, We regret to inform you that the first mirror we sent to you was damaged in transit, and we sincerely apologize for any inconvenience this may have caused. As per our email communication with you, a new mirror had been shipped to you as a replacement, and it was delivered on 5/31/2023. We had sent you two emails and would like to follow up to ensure that everything is in good condition and that you are satisfied with the product. However, we haven't received a reply from you yet. Please kindly let us know if there are any issues or concerns with the replacement mirror we sent. We are committed to providing you with a quality product and excellent service. Thank you for your understanding and cooperation. Best regards, Rosy Neutypechic

Response from neutypechic.comNov 7, 2022

Dear client, sorry that the mirror is broken in transit and reply you so late. We are willing to make anything to compensate your loss on this mirror. On the other hand, our customer support has issued you a full refund after checking your issue. Beg your understanding.

Response from neutypechic.comNov 4, 2022

Dear client, sincerely sorry for our late reply. We are willing to make everything to solve your problem. Our customer has offered you a solution via email. Looking forward to your reply by email. Beg your understanding.

Response from neutypechic.comNov 4, 2022

Dear client, we do apologize you do not get a good experience on our website. You purchased a $899.99 mirror on our website, and said that you are not happy with the way it looks. We can understand your feeling. Our email customer service consoled you and asked is there any thing on the mirror we can improve or which part on the mirror does not meet your ecpection. The mirror is a fragile item, so it may be broken in return road. We just want some photo to prove your issue. Once we comfirm your issue via photo, we will offer you a solution.

Response from neutypechic.comNov 2, 2022

Sorry for our late reply. We will arrange a replacement for you within 24 hours. Beg your understanding.

Response from neutypechic.comNov 4, 2022

Dear client, sorry for the inconvenience caused. We have arranged the shipment for your order on October 11th. But there is a delay in our warehouse. This is truly our fault. We are willing to offer any solution to hele you to solve this problem. Besides, our customer service has contact you by email.

Response from neutypechic.comNov 4, 2022

Dear client, sorry for the inconvenience caused. We have arranged the shipment for your order on October 11th. But there is a delay in our warehouse. This is truly our fault. We are willing to offer any solution to hele you to solve this problem.

Response from neutypechic.comNov 4, 2022

Dear client, we are sorry that the mirror is broken. After confirming the photos, we have confirmed your issue and issue you a full refund. Sorry mirror is a fragile item, so it may be broken occationly. But we are truly trying to offer you a good shopping experience. Beg your understanding.