neutypechic.comNeutypechic is one of leading brand in mirror industry with professional products and service. Neutypechic has over 10 years professional experience in Mirror industry, providing you with large mirrors, full length mirrors, deco mirrors, round mirrors, LED mirrors, etc.
neutypechic.com (neutypechic.com) has 103 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Furniture Stores · Indio, California
Excellent
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Excellent
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Furniture Stores · Oxnard, California
Excellent
103 approved reviews, newest moderated first
melanie M.
The mirror broke in mail and never arrived. Wish they reached out to me about it but they were unaware. Customer service was good when I reached out. Sent a replacement. Beautiful mirror.
Response from neutypechic.comJan 12, 2023
Dear client, thanks for your review. We will make greater efforts to supply better customer service and high quality products.
Doctor B.
Awesome fast service. Very professional. Overall I am one happy customer!
Response from neutypechic.comJan 12, 2023
Thanks for your good review. We are committed to offering better and better quality and service.
L.S.
They refunded me when the mirror was broken by FEDEX
Response from neutypechic.comFeb 3, 2023
Sorry that you go through a bad shopping experience on Neutypechic. The mirror was broken in transit, and we sent a replacement on Jan 9. But unfortunately, the replacement was damaged in transit, too. We do our best to package our products securely with the highest quality packaging materials. However, sometimes, things do still get damaged during the shipping process. We issued a full refund for Order #4811 on Jan 19, 2023. We do apologize for this inconvenience caused again. But if by any chance, we still want to offer you a satisfied mirror and service at the next time.
Kate
Purchased this as a gift, and was thrilled to hear that it arrived in perfect condition and was just as expected! It's a beautiful addition to the recipient's entryway!
Response from neutypechic.comJan 9, 2023
Thanks for your good review. We are committed to offering better and better quality and service.
Dee
Customer service at this company is terrible. Will never buy from here ever again.takes 24hrs-1week to ret just one response to an email. Ridiculous. They also don’t communicate well with one another. In September I ordered a mirror that said it was in stock and ready to ship. Said i would get in about 1 week. A week goes I haven’t even received shipping confirmation but of course they took the money out of my account. I had to reach out and see what the issue was. Apparently the mirror is magically on back order now. I told them that’s not what the site said. They apologized and offered a small discount towards a different mirror that was in stock and a refund for the one that was on back order. So I ordered a different mirror with the discount and was told they would be processing the refund. All of this in September. Fast forward to December o get an email about the mirror I originally ordered being back in stock and to let them know if i wanted them to ship it. Then i get sn email about my order being on the way. I’m confused at this point because I had not responded to any email nor have i made a purchase via their website. Sooo they just took upon themselves to do this…no consent from me. I reach out to customer service and of course I have to wait 1day to a week for each response. The first person obviously didn’t understand the issue which delayed a solution. The next person understood but wanted me to wait longer(she said i would get a response within 24hrs) because another department had to check on something. It’s been a few days still no response or refund. However they stopped the mirror from getting to me and it looks like it has been returned to sender but I still have not received a refund. I hate dealing with companies like this. Update on 1/20: the company reached out, apologized many times, refunded, and compensated me for the inconvenience/bad shopping experience.
Response from neutypechic.comJan 11, 2023
Dear customer, Sorry that you go through a bad shopping experience on Neutypechic. We are sincerely sorry for the delay in getting back to you. We received a high volume of inquiries. A full refund for order #2482 had been issued. And we want to offer compensation for the inconvenience. We tried to contact you several times, via email and making phone call, but we haven't been able to reach you. At last, please allow me to apologize to you again!
Vanesa O.
My mirror had arrived broken, but neutype customer serviced handle it so professionally and send me a new mirror right away.
Response from neutypechic.comJan 6, 2023
Thanks for your good review. We are committed to offering better and better quality and service.
Lauren E.
Responsive, clear and helpful customer service. Fast delivery!
Response from neutypechic.comJan 6, 2023
Thanks for your good review. We are committed to offering better and better quality and service.
Lindsey
Amazing customer service. I received a broken mirror from this company & I reached out to customer service & they responded by that night with a solution.. so quick! They are sending me a replacement mirror & if this mirror comes broken as well, they are refunding my money. I didn’t even have to ask for the shipping updates or tracking number on the new mirror as they sent it before I had a chance to ask. Although I was disappointed about my broken mirror, customer service has been amazing & as a customer who works in the service industry, I really appreciate it! So excited for my new mirror & really hoping it doesn’t come broken like the last one.
Response from neutypechic.comJan 6, 2023
Thanks for your good review. We are committed to offering better and better quality and service.