neutypechic.comNeutypechic is one of leading brand in mirror industry with professional products and service. Neutypechic has over 10 years professional experience in Mirror industry, providing you with large mirrors, full length mirrors, deco mirrors, round mirrors, LED mirrors, etc.
neutypechic.com (neutypechic.com) has 103 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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103 approved reviews, newest moderated first
John L.
I have ordered their LED mirror for my new bathroom. It arrived fast! I love the quality and the light is very comfortable!
Response from neutypechic.comJun 15, 2022
Thank you! Your satisfaction is our greatest motivation.
Danielle H.
I am opening my first Business and I ordered mirrors from them and I realize the mirrors I ordered were too small so I wanted to exchange for the bigger size mirror and customer service answer the phone and said they will resolve my issue and call me back they never called me back I wrote several emails I called several times. I then called from one of my clients phone numbers and they answered the phone and says she’ll issue a return label, I also asked the woman if it was a cell phone and she said no then at the end of the call she said please reach out to this number it’s a cell phone she just lies back-and-forth do not trust this place. And after that call still never answer my calls this place is a huge scam do not shop with them at all so disappointing 2k down the drain and all I wanted was to exchange mirrors didn’t even want my money back smh
Response from neutypechic.comJun 6, 2022
Sincerely sorry for the inconvenience caused. If you have any question, please contact us via [email protected].
Corey C.
Didn’t take long to receive. Well built mirror, not flimsy. Solid.
Response from neutypechic.comMay 25, 2022
Thanks for your review. We will try to offer you better and better items and service.
Myesha A.
I received my mirror last Tuesday and it was completely shattered. I followed the instructions listed on their website and reached out with all the requested pics and information and still have not heard back. I called the number listed and it goes to a voicemail (sounds sketchy) and I have emailed multiple times. I have been very patient but I am starting to feel like I have gotten scammed! I was so torn trying to decide if I should order from Wayfair or this company and decided to support this company instead and it is extremely frustrating to not hear back regarding damaged merchandise received. If you are trying to decide if you should purchase…DON’T! Very bad customer service, I would not recommend at all.
Response from neutypechic.comMay 24, 2022
Dear client, sorry that our customer service did not reply you instantly. Today we have issued the full refund and contacted you via [email protected]. If you need any other assistance, please contact us via [email protected].
Shantara K.
My oversized mirror was completely shattered upon opening the box. The box was slightly damaged, but the packing should have been done much better to prevent breaking. So so disappointing & customer service has been a pain to get in contact with. Seems as though the phone number listed is ringing directly to someone’s cellphone bc I can leave a voicemail (strange). I’m currently waiting on the company to respond to my email about hopefully replacing it.
Response from neutypechic.comMay 23, 2022
Dear client, sorry for the inconvenience caused. We will offer a feasible solution by [email protected].
Courtney
They should probably wait until the item is actually delivered before requesting feeback. The product might be nice but I can't say yet. However, this is the 3rd request for feedback so I am giving it. Still waiting for delivery. It's been 22 days. I reached out a few days ago to get an update but no response. They will send you a Fedex tracking number instantly, but factor in that there will be a weeks long wait while the product is in china.
Response from neutypechic.comMay 19, 2022
Dear client, sorry to bother you before. We have changed the feedback invitation setting. Besides, we will follow up the package logistics condition, and send you a solution email via [email protected] within 12 hours. Beg your understanding.
Christine J.
Quick delivery, packaged well and came with no damaging. Very happy with mirror quality.
Response from neutypechic.comMay 16, 2022
Your satisfaction is our biggest power.
Prantush R.
Excellent liked
Response from neutypechic.comApr 24, 2022
Thanks for your review.