James
Great customer service
Ordered some Roman shades for my house, the material and color are both great, but I was a a little unsatisfied with my decision to make the shades wider than the window itself. I reached out to customer service, and they provided me with almost a 100% refund, minus shipping which is understandable, so I could reorder and get what I needed. Great customer service, really hard to find nowadays.
Response from NeutralcurtainsApr 29, 2026
Thank you for your understanding and for giving us a chance to make it right. ❤️


