NeutralcurtainsNeutral is a pioneering brand in the realm of custom window coverings, blending the meticulous craftsmanship of a seasoned manufacturer with the creative flair of visionary designers. Since our inception in 2020, Neutral has been dedicated to revolutionizing the way people experience home decor.
Neutralcurtains (neutralcurtains.com) has 297 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Elizabeth O.
I appreciated how helpful the customer service was when I reached out for help to make my decision. Everything was exactly as expected and fits nicely. I'm happy with the results!
Response from NeutralcurtainsMay 20, 2026
Thank you for your lovely review! We're so glad our customer service team could help you make your decision, and that your Roman shades fit beautifully and turned out just as expected. We truly appreciate your support!
Alison
I was hesitant to order curtains without help measuring. I contacted Neutral Curtains via the Chat option and corresponded by email. It would have been easier for me to just to call someone but that option isnt offered at Neutral Curtains. Ultimately, I felt reassured about my needed curtain dimensions and placed the order. My curtains came quickly, were of nice quality, and were packaged nicely! It would be great if Neutral Curtains offered curtain rods to order but they must be purchased elsewhere
Response from NeutralcurtainsMay 20, 2026
Thank you for your feedback! We're glad our chat support helped you feel confident with your measurements, and that you loved the quality and fast delivery. We also appreciate your suggestions about curtain rods and phone support — we'll keep them in mind. Thank you for choosing us!
Stef F.
Great support and customer service! Outstanding quality of the product! Could not be happier with my shades.
Response from NeutralcurtainsMay 20, 2026
Thank you for your wonderful review! We're so glad you loved the support, service, and product quality. Your happiness with the shades means the world to us!
Fallon
I have been very impressed with their customer service before and after I placed my order
Response from NeutralcurtainsMay 20, 2026
Thank you for your kind words! We're so glad to hear that you've been impressed with our customer service both before and after your order. That truly means a lot to us — thank you for your support!
Yuliia V.
I really love these curtains, they are very beautiful and of high quality, my dining room is so cozy with the new curtains
Response from NeutralcurtainsApr 29, 2026
Thank you! We’re so glad your dining room feels cozy with the new curtains. Enjoy them! 😊
Ruth C.
I love the shades that I've received. Very good quality and the prices are nice with the discounts they offer all the time. The main thing I appreciate is the customer service. Some things happened with my orders that happened due to internet connection issues (would be my only complaint) but the customer service I received was top notch!
Response from NeutralcurtainsApr 29, 2026
Thank you for your kind words! We're sorry for the internet issues but so glad our team could help. Hope to serve you again soon!
Sandy
Function well, easy to install and great value for the price!
Response from NeutralcurtainsApr 29, 2026
Thank you! Enjoy your shades!
Stefan G.
Excellent support from Haley
Response from NeutralcurtainsApr 29, 2026
We're so glad Haley could help! Thank you for the shout-out—we’ll make sure she sees this.
