Neutralcurtains Reviews | Read Customer Reviews of neutralcurtains.com

Neutralcurtains Reviews | Read Customer Reviews of neutralcurtains.com

Neutralcurtains reviews

Showing 22 reviews with 1 star · Clear filters

Amy M.
Jul 9, 2025
I keep trying to order a duplicate and…
I keep trying to order a duplicate and it NEVER WORKS
Response from NeutralcurtainsJul 10, 2025
Dear Amy, We sincerely apologize for the frustration this has caused. The reason your duplicate order was canceled is because there was an issue with your previous order. It only displayed the base price and lacked any additional charges, which prevented us from processing the order properly. We would be happy to help you place the order again and ensure everything is in order. Please let us know if you need any assistance with this. Thank you for your understanding, and we look forward to resolving this for you. Best regards, Neutral Curtains
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Cindy
Jul 8, 2025
Did not fit
Shades did not fit correctly (too wide for inside mount) and the customer service experience was terrible. The language barrier made it very difficult to communicate. After many photos of me measuring and remeasuring numerous sections of the shades and the windows I was told the shades would be replaced. I then received another email stating they would not be replaced. Also one of the shades does not stay down all the way. Buyer beware especially if ordering inside mount. I followed directions for measuring exactly, and now we have ill fitting shades.
Response from NeutralcurtainsJul 9, 2025
Dear Cindy, Thank you for bringing this to our attention. We’ve thoroughly reviewed your case and confirmed that the shades were indeed manufactured incorrectly. We sincerely apologize for the inconvenience you’ve faced. To make this right: 1. We will replace all ill-fitting shades at no cost to you. 2. Our team will prioritize your replacement order to ensure timely delivery. Please contact us directly at [email protected] with your order details, and we’ll handle everything promptly. Thank you for your invaluable feedback. We’re committed to resolving this to your satisfaction. Best regards, Neutral Curtains
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Geri L.
Jul 1, 2025
Didn’t receive the samples I paid for
Didn’t receive the samples I paid for
Response from NeutralcurtainsJul 2, 2025
Hi Geri, We sincerely apologize for the inconvenience you've experienced with your sample order. This is certainly not the level of service we aim to provide, and we appreciate you bringing this to our attention. To resolve this promptly, please contact our support team directly at [email protected] with your order details. We'll investigate immediately and resend your order ASAP. Best regards, Neutral Curtains
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Kayleigh M.
Jul 1, 2025
Drop shipped from China
This product is drop shipped from China. I placed an order and was sent a different style of curtain, I reached out and was told they could replace it with the correct style. When the replacement came the measurements were wrong and they didn’t fit my window. I reached out again to try and find a solution and was ignored. I eventually had to dispute the charge on my credit card and was able to successfully charge back the funds
Response from NeutralcurtainsJul 2, 2025
Dear Kayleigh, We are truly sorry to hear about the multiple issues you encountered with your order. This is not the level of service we strive to provide, and we sincerely apologize for the frustration this has caused you. While our records show that our team did respond to your emails, we deeply regret if any communication was missed or if the solutions offered did not fully address your concerns. To make things right: 1.Your order is still covered by our 1-year quality guarantee. 2.We’re happy to offer a refund or arrange a replacement with the correct style and measurements. 3.Please contact us at [email protected], and we’ll prioritize resolving this for you immediately. Regarding shipping: Our products are crafted in China because it’s home to some of the world’s finest fabrics and skilled artisans. We appreciate honest feedback like yours—it helps us improve. If you’re willing to give us another chance, we’d love to restore your confidence in us. Thank you for your understanding. Best regards, Neutral Curtains
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Nicole T.
Jun 30, 2025
I ordered black out curtains and…
I ordered black out curtains and received non blackout. I emailed explaining this to the company and received no response. Unacceptable.
Response from NeutralcurtainsJul 1, 2025
Dear Nicole, Thank you for sharing your feedback. Upon reviewing your purchase, we see that you selected room-darkening liners instead of blackout liners. We’d be happy to assist you in exchanging the liners for blackout ones. Please reach out to our support team at [email protected], and we’ll ensure this is resolved promptly. Best regards, Neutral Curtains
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Shelly
Jun 19, 2025
I am very unsatisfied
I am very unsatisfied. I sent in the proper measurements and the curtain is too big and does not fit. Customer service will no answer me.
Response from NeutralcurtainsJun 24, 2025
Hi Shelly, We welcome all true feedback. We’re sorry to hear about this issue and appreciate you bringing it to our attention. To help resolve this as quickly as possible, please contact our Customer Service team directly at [email protected] with the following details: 1. Picture of Measurements 2. Your order number Once we receive all the necessary details, our team will investigate and provide a solution within 24 hours. We value your honest feedback, and we also want to solve your after-sales problems to your satisfaction. Best Regards, Neutralcurtains Team
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