NeutralcurtainsReviews of neutralcurtains.com

UPDATE: After posting the negative two star experience in my review below, Neutral reached out to me and went above and beyond to 100 percent make it right. They sent brand new shades, manufactured correctly, and even refunded the tariffs I had to pay UPS to deliver. (For the record, I wasn’t expecting this refund and was more annoyed at Trump for causing this tariff circus that was April 2025 than them, but I will take it!) So for giving me what I ordered and even an extra something I wasn’t even expecting, I will happily up my review to 5 stars. I understand that businesses are ultimately humans who sometimes make mistakes, but how Customer Service repairs and rebuilds trust is everything. Thank you Neutral! I may even re-order in the future. ;-) ~~~~~~~~~ Original review: I wanted to love Neutral Woven Wood / Bamboo shades. After wasting time on a Canadian brand while navigating new Trump tariffs they raised prices by 40%, which would not fly for my Client’s entire home full of window coverings. I found Neutral who appeared to be based in Texas. I ordered the shade samples, waited to receive them (they came quickly) and I loved the samples! Was a bit apprehensive of going with a new unknown brand for my Client’s entire home, so I decided to place a small order for my own home first - Two very small Top Down Bottom Up shades for my powder room. One small box arrived, and UPS would not release the box to me until I paid them an additional $47 for tariffs. (The shades were coming from China.) Who knows what they would charge for many boxes coming for my Client’s whole home? Plus, the Top Down mechanism was installed upside down and the shade never fully closed at the top and was unsightly visible complete with strings tied in messy knots when the top was pulled down. This was clearly a manufacturing error, but when I brought it up with Neutral, they did not offer to correct the issue - only give me a $50 credit on my next purchase. No thanks! I know that Neutral can’t help the Trump tariff chaos that was this past spring - BUT they could be warning future customers of hidden tariff costs, and fix ugly top down issues. I paid extra for this feature now to never use it because it looks just plain cheap and ugly looking. And they send brackets that did not fit the shade so we had to rig it ourselves and screw the header directly into our window trim. The woven wood fabric is lovely though! And if I would have just ordered a simple non top down shade, I would probably overlook the wrong bracket issue and be satisfied.

Helpful team on every single step, sample availability before you order, very high quality on products and also top-notch quality and skilled craftsmanship! Absolutely recommended!

Easy to order and the blinds look high end.

Easy and informative ordering. Great quality and came out of the box pressed and ready to be hung.

Beautiful curtains and great quality!

The linen drapes and shades were beautiful! The easy guide to measuring was very helpful. I would recommend ordering samples just to be sure.

Custom Curtains We absolutely LOVE our custom curtains from Neutral Curtains! They were extremely responsive and helpful! They answered all of my questions and received the curtains quickly! They really elevate our living room and dining room! We get compliments all the time!

These curtains are so beautiful and I could not be happier! The color and tailoring are perfect in my bedroom.