NeutralcurtainsReviews of neutralcurtains.com

Response from NeutralcurtainsOct 21, 2025

Dear Carey, Thank you for sharing your feedback. We sincerely apologize for the issue you've experienced with the shades not staying in the desired position. Providing a satisfactory customer experience is very important to us. Our customer support team is reaching out to you via email to better understand the specific details and work towards a positive resolution. We are committed to addressing this for you. Thank you, Customer Support Team

Response from NeutralcurtainsOct 16, 2025

Hi there, Thank you for bringing this to our attention. We take your feedback seriously and would like to help resolve this as soon as possible. To better assist you, could you please share more specifics—such as the installation setup or any particular dimensions needed? We are looking into this and will be glad to assist further. Feel free to reply here or contact us directly at [email protected]. Thanks for your patience and support!

Response from NeutralcurtainsJul 10, 2025

Dear Shania, We received your feedback about being unhappy with the product color on July 9. On July 11, we completed the new replacements and handed them over to Australia Post for shipping. Tracking shows they arrived on the July 14th. Please check if you have received your package, and feel free to contact us if you need any assistance. Best regards, Neutral Curtains