NetSpotReviews of netspotapp.com

I recently made an online purchase of the Pro version of NetSpot. There was a glitch in their payment processor's web app and I was charged twice for the single transaction. My email to the payment processor elicited a robo-response message indicating that the problem was not understood and advising me to talk with their chatbot. I knew that wouldn't work, so I wrote to the NetSpot folks directly. Real humans at Netspot got back to me promptly, were friendly, knowledgeable and and helpful, and made sure my money was refunded quickly. It was exactly the kind of customer service we all wish was normal and usual, but is actually the exception rather than a rule these days. NetSpot is widely recognized as the best WiFi monitoring and analysis application in the market segment for smaller businesses/institutions and the professionals who serve them. It's not too difficult for WiFi enthusiasts to master. And great people there are ready with help and support. Highly recommended.

In only two hours (on a saturday moring), we scanned our large building and received meaningful Wi-Fi coverage maps. We especially like the "Report" function. At the end of the workday, we can generate a comprehensive PDF for our IT manager at the touch of a button.

The mobile version is so limited that I regret buying it. After creating the heatmap, I realized that all the interesting data is only available on the desktop version. Why is that? To force me to buy another license for a computer? If I could, I’d request a refund. I feel scammed. Almost 30 bucks wasted.

Quick response times and great service.

I was grateful for their quick response to my request and their speedy problem resolution.

I found the NetSpot app, running on my Android phone, to be easy to use and very informative. I like the way the data is presented, text for most and graphs for some. The app has been invaluable in setting up a wifi mesh system in my home. It has shown me where radio power adjustments were needed, where signal strength overlaps exist and which devices were getting the best signal from which mesh point. And the capability it provides of generating Heat Maps, using imported floor layouts from external files, is a real asset.

The product itself is great, but what’s really amazing is the support team. Once I had an issue, they helped right away: professionally and with a quick turnaround.

The app is very complete and easy to use. The support team is great. I had a problem with an update, and they solved it in hours after contacting with them.