Michael D.
Great Customer Service
NetSpot responded to my ticket within a few hours and resolved the issue beyond my satisfaction.

NetSpot is a professional multiplatform app for Wi-Fi network planning, wireless site surveys, Wi-Fi analysis, and troubleshooting. Best in its class for over 10 years. No need to be a network expert to improve your home or office Wi-Fi today! All you need is your MacBook running macOS 10.12+ or any laptop with Windows 7/8/10/11 on board and NetSpot which works over any 802.11 network.When working on a Wi-Fi network that will provide an optimal coverage, you'll need a solid research and understanding the radio frequency behavior at the spot. The effective way to obtain this information is a wireless site survey. It will reveal areas of channel interference and dead zones, and will help you tremendously to build a solid network.The main goal of a WIFI site survey is determining the feasibility of implementing a wireless network in a specific area and finding the best spots for access points and other equipment like cables and antennas. With the help of site survey you will know what type of equipment to get and where to install it.
NetSpot (netspotapp.com) has 86 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Michael D.
NetSpot responded to my ticket within a few hours and resolved the issue beyond my satisfaction.
John
I had a request for a new Access Point to be added. It was added in less then 24 Hours. This kept my project accurate and on time. My office and and the client were very happy.
Joaqum
Its a great solution for finding dead spots in your network. Also the customer support is prompt and helpful. Overall, this product exceeds our expectations!
CHIU YU C.
Thanks to the team for helping me add the APs required for our project. Please add Traditional Chinese if possible.
Response from NetSpotSep 24, 2026
I am happy to hear we were able to help you with your project! Stay tuned for the Traditional Chinese interface translation
Philipp N.
Everything worked perfectly and was resolved very quickly. I was especially impressed by the personal and helpful communication; it felt like a real conversation rather than just receiving automated templates. Great job!
Response from NetSpotAug 25, 2026
Thank you so much for this! In the world driven by AI, we believe in the power of personalized attention and human communication.
Andy B.
There was a misunderstanding around the licensing and my order, but the NetSpot representative went above and beyond in terms of resolving my concerns, quickly and without fuss. In this day and age of overwhelming negativity around us, and stretched customer service, I feel it is especially important to call out exceptional service when received, and I will not hesitate to do business again with NetSpot, and nor should you.
Response from NetSpotAug 25, 2026
This means a lot and encourages us even more to stick to our commitment of personalized support. Thank you!
Dan N.
Great product and great people. I bought the wrong edition and they went above and beyond to help me out. Software is great too for diagnosis of networks. 10/10
Response from NetSpotAug 12, 2026
Thank you for the great review! We are so glad our team could quickly sort out the edition mix-up for you. Very pleasant to hear NetSpot is working out so well for you.
Nicolas Montero T.
The after-sales service is always good, it's a pleasure. I've asked for help several times and they're always quick and solve my problem.
Response from NetSpotJul 26, 2026
Thank you so much! Our support team makes every effort to be fast and helpful, so hearing this means the world to us.