NetparcelReviews of netparcel.com

I paid for UPS Worldwide Expedited through netParcel ($196.46 CAD) to ship infant formula from Canada to Morocco, a service advertised as 9 business days including customs clearance. Label created June 24, 2026. On June 29, the package was held in customs in Casablanca. The notice was never forwarded to me or the recipient — I only found out by calling UPS Morocco myself the next day. I immediately appointed UPS to handle customs clearance and provided every requested document within 2 hours, every single time, over several days. Despite my constant responsiveness, the file never actually moved forward. UPS Morocco agents confirmed to me repeatedly, by phone, that the delay was entirely internal to their clearance team — not caused by Moroccan Customs itself — and that they had no way to escalate internally, not even an email address to reach that department directly. I was also wrongly told that individuals could no longer clear personal shipments themselves — a claim UPS was never able to back up with any actual regulation. I contacted 4 independent customs brokers to try to speed things up: all four declined, none of them handling personal, non-commercial shipments. Meanwhile, the package sat in an uncovered, non-climate-controlled outdoor warehouse at Mohammed V airport, confirmed by UPS Morocco to exceed 40°C, for a product that must be stored below 22°C. After 8 days in these conditions, I formally requested a refund for product destruction. The file remained stuck for 9 more days (17 days total), with repeated generic responses ("we're working with UPS," "customs handling") from both netParcel and UPS Canada. I ultimately had to file two formal complaints with the Better Business Bureau (one against UPS, one against netParcel) and open a PayPal dispute just to get a real response. Only after this escalation did both companies act quickly: netParcel refunded the full amount ($196.46 + $174.90 CAD) within days, and UPS (US headquarters) offered an additional goodwill gesture. What stands out: once real pressure was applied, the resolution was fast and generous. But getting there took weeks of daily follow-up, dozens of phone calls, and meticulous documentation — a level of effort most customers can't or shouldn't have to put in. The system seems structurally built for large commercial accounts, with little mechanism in place for an individual with a single urgent shipment. I'd strongly recommend anyone shipping something important internationally to weigh this risk carefully before choosing a standard service.

Used the company for shipping, the product came broken in half. Net parcel blammed the company it was shipped through and that company wouldn't speak to me due to it going through net parcel. DO NOT USE THEM.

Stay far away from this company. They make unauthorized charges to your credit card and when you try and file for shipping insurance they make the claims process impossible to ever get compensated. Do not use this company it is a total scam.

Their customer service response is lightning quick, website seems a little inefficient

Do not ship with this Netparcel company! They will provide competitive rates, but then will send you additional made-up invoices that are not legal. Your bank card will be charged automatically. Avoid the Netparcel company scam!

The rates are good, no complaints there. However when you run into a problem you are on your own. The courier, Purolator, billed me for returning a shipment that they claimed the customer never picked up. The customer did indeed pick it up and Purolator has the signature to prove it. Not Netparcels fault at all but because the billing is done through Netparcel I need to be refunded by Netparcel. Didn't happen. I wasted more time in emails, 3 hours worth of phone calls just to get nowhere, than the bill is worth.

I was billed twice for the same parcel — two separate invoices from NetParcel with identical shipping details. After submitting a claim, it took customer service two months to respond, and their explanation kept changing. First, they claimed the parcel was overweight, even though the billable weight was already stated on the original invoice. When I pointed that out, they shifted to suggesting the box size was “maybe” larger, and so on. Be cautious, they may bill you twice without warning. Always double‑check your invoices. Unfortunately, their customer service is not proactive in resolving issues.

Keep getting extra charges claiming that I under weighed the package. I did not. I always state the weight as a little bit heavier than it actually it is just to avoid such issues. Then a few weeks later get a new invoice with new charges.