NetparcelReviews of netparcel.com

Best delivery options in one place, Alfie was great in solving the issue.

Rates can't be beat

It seems that all the bad reviews are problems with transit and customs of their packages, etc. I don't think people realize that this company isn't the carrier and only provides good rates and booking ability. For those who want to save money with FedEx/UPS/Purolator, etc.. this is my experience: I discovered them a few months ago and use them for all shipments cross border, intra-canada and intra-US. I've had problems with FedEx and once with UPS, but there was nothing wrong with the rate or with the label. In terms of refunds for problem loads, that has to get approved by the carrier, which in my case took 7-8 days for FedEx to confirm that they never picked up the package. But I'm very grateful to Netparcel for doing all the legwork and refunding me, I didn't have to make a single call or proof of any kind. I've worked in logistics for many years and Netparcel is a platform, and in my personal experience they've been much more helpful than I would have expected. I ship wallpaper from my 2 warehouses and like I said, all sorts of problems with the delays in delivery, inaccurate tracking info on Fedex's or UPS's website, but you have 10+ carriers to choose from. Also, if you think Netparcel isn't providing you the answer right away, call the carrier and push them because more than likely it's Canada Post or others that are non-responsive and just useless.

Somehow cheaper than directly purchasing via shipping companies, often by quite a lot particularly for expedited services. Purolator was incompetent as usual and charged me for an address correction even though I provided the correct address and NetParcel was able to facilitate a quick refund all via email.

Customer service is excellent and very helpful . Shipping rates are good. I highly recommended.