NespressoReviews of nespresso.us

Over the years, I bought three Nespresso machines, and all of them failed. Since 2020, I have repeatedly used the Vertuo Next by De’Longhi, and every unit broke. Good coffee, very poor machine quality. Extremely disappointing for a premium brand.

UPDATE: After many calls and many many emails, I finally got someone in Nespresso customer relations to call me and assure me that I would receive a refund and my account would be closed. Only took 4 days of searching for contact info, but glad that's over! Original experience: I requested that my account be closed. Agent confirmed this would be done. Kept charging my card for a year, I have a credit balance of $299. and they won't give me a refund - I have to take $299. in product. Can't find a customer service manager in Toronto or Montreal to speak with, no corporate telephone numbers available anywhere.

I had three Nespresso Vertuo machines. They are all defective. One had a water leakage, the other top did not close, and the coffee brewed was not even hot. Customer service is mixed, as they often fail to verify the correct address of a customer. I found no real resolve, and my experience at this point says it is not worth it. I spent close to $ 500.00 CAD on machines that were all defective, and returning them to a box store that licenses Nespresso products, which has given me such a difficult time understanding customer needs or even getting a refund. I am disgusted and angry. Up here in Canada, I have no words as to what to say about this company. I gave back my machine; there is no refund. My statement, with three defective machines, says a lot about the quality of their products. I can't make this up as I go along. It had been terrible.

Nach 6 Jahren verliert meine Nespresso Pixi das Wasser und bereitet keinen Kaffee mehr zu. Ein Anruf beim Kundendienst ergab, dass eine Reparatur, Sage und Schreibe, 95 € kosten würde! Nachhaltigkeit und Umgang mit Ressourcen wird scheinbar bei Nespresso nicht großgeschrieben, denn, für 95 € bekomme ich eine neue Espressomaschine, sollte ich denn jemals nochmal eine von Nespresso kaufen! Qualität der Maschine, reparaturfreundlichkeit und vor allem Nachhaltigkeit hat hier scheinbar keinen Platz! Ich bin sehr enttäuscht und werde es mir sehr gut überlegen, ob ich dieser Marke nochmal mein Vertrauen und mein Geld geben werde!

Nespresso takes money from card easily and quickly but delivery time for Dubai is 5 days. at the time of order they promised 1 day delivery but really want 5 days. Service man doesn't want to deliver quickly or return my money. After complain with Trustpilot delivered in 3 hours.

Leave you waiting for 8 minutes for a customer representative on their chat, and when they appear, you have 15 seconds to write an explanation of your problem and hit send, or they hang up. Can't wait for their patents on Virtuo coffees to expire.

The Nespresso machine that we bought from Costco is great! Fortunately, we are able to purchase the preferred capsules from Costco as well. However, the online Nespresso ordering experience and customer service is complete trash. I am unable to place any order online via Nespresso's website due to a chronic error message, which is a Nespresso tech glitch. It doesn't matter which browser or device that is utilized. I also was unable to place an order via the Nespresso online chat or over the phone. Fortunately, I discovered the reusable pod option where I can supply my own coffee, even instant decaf and I get great results. However, I'm contemplating returning the machine back to Costco because of the high volume of issues with the Nespresso company. In my opinion and based on my experiences, Nespresso isn't a good company.

Terrible customer service, terrible website, not a premium experience to go with an average cup of coffee