NespressoReviews of nespresso.us

Nespresso customer service does NOTHING to protect their brand loyalty. I purchased a VertuoPlus with Aeroccino3 a few weeks ago. The Aeroccino will warm but won't froth the milk. The CS rep tried every way to make me think it wasn't their issue. He said you can only use cold dairy milk (even though the listing says it froths all kinds of milk), he didn't know what oat milk was, he said your milk must be too cold, etc. I was using Barista oat milk that had frothed just fine at my friend's house every day in October. He finally admitted that he wouldn't believe me until I bought whole dairy milk and used video to prove that it was the frother, not the milk. Oh, and my return period was about to end, so I should do it asap.

Je voulais une machine nespresso creatisto uno black ( mousse de lait 3 niveaux) et j’ai profité de l’offre gratuite liée à un abonnement d’achat mensuel de café 65€/ mois. Utilisée 5x elle n’a plus fonctionné . Je l’ai renvoyée à Nespresso qui me l’a «  réparée » en fait d apres le service ils l’ont decalcarisée. Comment une machine neuve peut-elle être encrassé de calcaire après cinq tasses de café?? j’en conclus donc que ce n’est pas une machine neuve que l’on m’a remise et qu’on a oublié de la decalcariser avant de me l’apporter. En fait elle ne fait de la mousse de lait sous la surface supérieure du pot à lait. On a donc plein de lait chaud et un peu de mousse. Ce n’est pas du tout ce que j’espérais. J’ai donc décidé de la renvoyer et de mettre fin à mon abonnement. Or il faut savoir que même si je renvoie la machine on me compte une pénalité de..260€!! Pour rupture de contrat. Dois je en rire ? Dans ces conditions bien obligée de garder la machine qui au bout de l’année d’achat sera à moi . J’attends donc avec impatience le mois d’août 2026.

Might I suggest that before purchasing this machine, you make sure to either have an engineering degree or that somebody in your family has an engineering degree. There are some 15 steps to this procedure and yes, you may fail, and in the event that you do, you will have to start over again from step 3.

Please be aware if your machine breaks after five months it won’t be replaced but sent way to be repaired . This can take up to three weeks , so be prepared to go back to instant coffee . Zero out of ten for customer service !

Liebes Nespresso, ich bekam wieder mal eine Mail mit "angeblichen" 30% Direkt Rabatt. Allein: ein Promo Code war der Mail nicht zu entnehmen. OK, dann versuchte ich es via App und QR Code. Auch hier: Fehlanzeige. Solche nichtsnutzigen Promotions schaffen KEINE Kundenbindung. Sie sorgen für Kunden-Frustration. Also verschont eure Kunden mit diesen Junk Mails bitte.

I recently purchased a new Nespresso machine from Currys, specifically attracted by the advertised offer of 100 free pods with your first order. However, after submitting all the required information and a valid receipt multiple times, your system refuses to validate it. The file size is within the stated limits, yet it still doesn’t work. On top of that, I can’t cancel the original pod order—convenient. This feels like a bait-and-switch: lure customers in with a promise you don’t intend to honour. I’m returning the machine on principle. If a company can’t stand behind a simple promotional offer, why would I trust anything else? Very disappointed.

Where is customer service had company and had to order out after waiting almost an hour on the phone. Unacceptable. Just saying get yourself an old style percolator because if you are like me & unable to figure out why the machine isn't brewing or descaling you will not be having your coffee that day. If you do not descale coffee will taste bitter. On a good note whdn it wirks and is cleaned well coffee is good never piping hot so I have to heat up my milk. Cafe au lait style.

Delicious coffee. I've spent $850 on it. Got a flavor I did not like and asked if I could return, refund, get a credit. "Gustavo" kept saying he understood and was sorry but could do nothing. I'll be buying much less of their coffee now.