NespressoReviews of nespresso.us

Firstly, we find the coffee very good indeed. Yes, it is an expensive product but I really like some of the coffees. That said, Nespresso as a service company is very poor with a dreadful website. It is all gloss and glamour with no logical thought put into its systems design nor useability. The customer account website runs like a three legged donkey. It is so bad on response times that I just give up. Life is too precious waiting for a substandard site to respond. If I could get the same coffee elsewhere I surely would. Nespresso, invest more in customer service, website design and useability and less on advertising and useless "freebie" gimmicks.

I did an auto replenish order. The total amount, even with the 10% discount, came to over $75. Nespresso charged me $6.95 for shipping. They did not disclose that amount on my check out page. I did a chat with customer service and was told I would receive the credit. A month went by and no credit on my card. I called and they finally, after several supervisors, had a credit applied to my account for my next order. Be careful, Nespresso is sneaky with putting in shipping charges when they shouldn’t. And, it didn’t come any sooner than a regular order. It’s a gimmick to trick you into paying shipping, then hoping you don’t notice or complain. Terrible practice!

Unfortunately my experience with their website made my imbibing of their product redundant,as I saught solace in alcohol.

I am disappointed with the capsule display drawer. There is no formed holder for the capsules, so they just slide all over the bottom of the drawer, making my capsules unorganized and in disarray. Definitely not worth $60.

The coffee is way better than keurig I’ll give them that but so expensive! I like that you get a discount with the auto replenish ordering, but every time I modify it before, the day it ships it auto reverts back to the original order for some reason! I’ve tried contacting customer support multiple times and have no luck.

I placed an order with Nespresso that was never actually picked up by the carrier, yet the system incorrectly marked it as “delivered.” As a result, I was left waiting for a package that never arrived and had no proactive communication explaining the issue. When I contacted support through the website chat, I was first routed through a virtual assistant that repeatedly cycled through basic tracking prompts without resolving anything. After being transferred to a live agent, I had to re-verify my information multiple times before any real investigation was done. Only after a long back-and-forth was I told that the carrier had not updated the shipment status and that a replacement would be sent. This resolution should have been immediate once the issue was identified, rather than requiring repeated follow-ups from the customer. For a premium brand that many businesses and offices rely on for consistent supply, this experience was disappointing. The combination of inaccurate delivery tracking, lack of communication, and inefficient support created unnecessary delay and frustration. I hope improvements are made to both logistics transparency and customer support responsiveness.

Nespresso takes money from card easily and quickly but delivery time for Dubai is 5 days. at the time of order they promised 1 day delivery but really want 5 days. Service man doesn't want to deliver quickly or return my money. After complain with Trustpilot delivered in 3 hours.

Nespresso customer service does NOTHING to protect their brand loyalty. I purchased a VertuoPlus with Aeroccino3 a few weeks ago. The Aeroccino will warm but won't froth the milk. The CS rep tried every way to make me think it wasn't their issue. He said you can only use cold dairy milk (even though the listing says it froths all kinds of milk), he didn't know what oat milk was, he said your milk must be too cold, etc. I was using Barista oat milk that had frothed just fine at my friend's house every day in October. He finally admitted that he wouldn't believe me until I bought whole dairy milk and used video to prove that it was the frother, not the milk. Oh, and my return period was about to end, so I should do it asap.