NespressoReviews of nespresso.us

j'ai passé commande le 24 avril 2026 et je ne l'ai toujours pas reçue ce 29 avril 2026 Contacté par chat le service clientèle me fais tourner en rond aucun respect du client Société à éviter, chez amazon j'ai reçu mes articles nespresso le lendemainet moins cher que sur leur site

Let me start off with the fact I LOVE my old nespresso and the drinks. BUT after needing to replace my machine I decided to order from the website, delivery was quick and simple. Unfortunately the machine I was sold was faulty and after what seemed like a bit of a process with calls and videos chats they decided to replace my machine. Well if that was the tuff part actually then getting a return lable from purolator will make it seem simple.. after waiting 4 days with no label I called again amd was told I would receive it in 24 hours, which I did not. So I called back where I was told I would need to wait up to 72 hours to see if I actually get an email. After a second phone call and almost 45 min of waiting I still received no help and when I told the person I was speaking with that customer service had been garbage up to this point he hung up! Never again will I buy direct from this company. Now I have a $300 machine 100s of dollars in pods and no coffee!

Great coffee great service

My Vertuo ground literally to a halt. nearly two weeks of phone calls - each one suspended for almost an hour! I did speak to a member of staff who linked on picture of my machine. I accepted the offer of a replenished on of the same style. Where is it? More suspended calls and still no confirmation or delivery. Disgusted!

I am a Tier Member of nespresso but unfortunately their costumer service sucks. I have been struggling to get my order now it has been two weeks and nobody is helping me out. The agents especially Julia O. are rude and mean and do not help out. They dont accept to reship or refund.All they say is "wait" "we cant help" . Coffee is quite good tho but their customer service sucks!

A classic case of building a brand and then failing the customers. 20 minute hold on customer services. Chat does work order in 2-3 days still not sent why both so order will be returned. Noticeable that Nespresso do y even claim the trust pilot reviews all in all customers just don’t matter to them.

I purchased a Vertuo machine back in 2024. Despite my regular cleaning and descaling, the machine stopped working. I called customer service. They ran me through the steps I had already followed per the "Troubleshooting" section of the manual. After completing these steps for the 5th time, it finally brewed a cup of coffee. The customer service agent assured me that it would continue working properly. Well, I got one more cup of coffee before it stopped working again. So I called Customer Service again. They told me to go through all the steps I had already done several times. I was sooooo frustrated with Customer Service, that I just bought another machine. The new machine worked for about two months, then it started having the same problems as the first machine. I called Customer Service "again". After verbally expressing my frustration, they said they would send me a "New" machine. A couple days later I received a Vertuo Relove, a refurbished machine. I could not get it to pair with my phone in order to help diagnose the problem. It is working for now, but as soon as I am done with my stock of "pods" I will be sending this machine back to Nespresso in pieces!

We have always had great service from Nespresso. Orders easy to place on-line, great quality of products. Our machiine of ten years now has been perfect. When there has been a problem, we have found it easy to call through and speak to someone with very little wait time. Problems such as replacement of occassional damaged capsules has been sorted instantly with replacements. Overall, an excellent set of products and an excellent Company to deal with