NespressoReviews of nespresso.us

Coffee is good but the website is terrible .Whatever you do do not forget your password otherwise Italian logic will play havoc.

This company is a complete fail. Try to reorder on their website or by phone if you can find the number. When you call in, your last hope, the service people have no idea what they are doing. Buy a machine from another company. This one is going downhill. After spending 30 minutes on the phone, they tell me a supervisor will have to call me back.

The coffee is way better than keurig I’ll give them that but so expensive! I like that you get a discount with the auto replenish ordering, but every time I modify it before, the day it ships it auto reverts back to the original order for some reason! I’ve tried contacting customer support multiple times and have no luck.

Website is absolute trash. Not sure how they expect to make money when payments won't even be accepted. Keep getting an error message when I try to order their coffee. Guess I'll just order pods off amazon. What a joke of a website.

I placed an order with Nespresso that was never actually picked up by the carrier, yet the system incorrectly marked it as “delivered.” As a result, I was left waiting for a package that never arrived and had no proactive communication explaining the issue. When I contacted support through the website chat, I was first routed through a virtual assistant that repeatedly cycled through basic tracking prompts without resolving anything. After being transferred to a live agent, I had to re-verify my information multiple times before any real investigation was done. Only after a long back-and-forth was I told that the carrier had not updated the shipment status and that a replacement would be sent. This resolution should have been immediate once the issue was identified, rather than requiring repeated follow-ups from the customer. For a premium brand that many businesses and offices rely on for consistent supply, this experience was disappointing. The combination of inaccurate delivery tracking, lack of communication, and inefficient support created unnecessary delay and frustration. I hope improvements are made to both logistics transparency and customer support responsiveness.

Nespresso has run out of descaling kits and ETA is only 1st week of June. They do not respond to messages. I have sent comments on Facebook, Instagram, Messaging, email and their website and they do not answer.

I've had 2 Nespresso machines, vertuo plus and the Pop, the worst!! I love the crema but you can get that in other machines that are more reliable and less expensive. The Pop has been a total nightmare!! I've had it only for 1 year and after 3 uses I've had to go through the cleaning process when I'm getting ready for work, very inconvenient. Also, I've had to do the descaling more than the Vertuo plus machine, it's not normal. It never worked properly. I've called customer service many times about the Pop and they go thru the video chat with you to see if your doing things right and bingo, it didn't work with them on the phone, but they wouldn't send me another Pop and it was still under warranty. Along with the expense from the pods and the aggravation of not being to have my espresso in the morning and Nespresso terrible customer service, where they blame me, no more Nespresso, the worst and extremely expensive. I have a much better made espresso machine and it works all the time, no pods, no problems and great crema. Good riddance Nespresso, rip off company.

Appalling service! I bought a Nespresso pod machine from John Lewis department store. There is an offer with the purchase - 50 free capsules when you order 50 on Nespresso website. First I had to register online with Nespresso, which on second attempt worked. Then I have to upload proof of purchase (receipt, email purchase confirmation etc). Then you have to input the machine serial numer. Press "Continue" -only thing is I get a message on the Nespresso page saying "You don't have access to this site." End of story. I tried on my ipad, my phone, my laptop, different browsers. None could get past this message. Called the "Help" line. After a 30 minute wait someone answered but the connection was so bad the person agreed to call me back. I repeated the register process and press continue. Same message, I can't access the site. All this has taken a couple of hours. My advice: don't bother with this company! I even went to a Nespresso store where the staff expressed ignorance of this particular offer. No further advice was available. Already! It's the 21st Century people...