NespressoReviews of nespresso.us

On June 8th I discovered on online order that I did not place going to a residence in a state I don’t live in to people I don’t know for a machine that I don’t have. The charge to my bank account was $155.00. I called Nespresso customer service right away to report the problem and have the charges reversed. The rep said he would see if he could cancel and to call him back the next day, to verify cancellation. Meanwhile I removed my cc information and the ship to address of the stranger. I call June 9, Different rep, yes order was cancelled and I should see a refund soon. On June 11, I received an email saying that a refund is on the way in 3-5 business days. I gave it till the 23rd and asked about my refund. New agent said I need to give it 30 days to post. On July 8, I chatted online because still no refund. They assured me that it was sent through. I asked to speak to a supervisor and they said one would call me within 48 hours. I asked for the transcript of the chat and didn’t get an answer or the transcript. On the 25th I chatted again with an agent asking for a supervisor regarding my refund and the run around I was getting. I asked for both the chat transcripts and was told a supervisor would call within 24 hours. Nothing. Finally I reached out to Nestle. After a couple of emails back and forth I was instructed to call Nespresso customer service or chat online because Nespresso has their own team. I asked for the number of a supervisor within Nespresso and was not given the information. On my way to the bank tomorrow to dispute this whole charade. I’ve been a customer since 2008. I’ve spent a small fortune on coffee and machines for family members. I will purchase from Amazon from here on out. This was the worst customer experience of my life.

Absolutely the WORST website I've ever had to deal with.

I did an auto replenish order. The total amount, even with the 10% discount, came to over $75. Nespresso charged me $6.95 for shipping. They did not disclose that amount on my check out page. I did a chat with customer service and was told I would receive the credit. A month went by and no credit on my card. I called and they finally, after several supervisors, had a credit applied to my account for my next order. Be careful, Nespresso is sneaky with putting in shipping charges when they shouldn’t. And, it didn’t come any sooner than a regular order. It’s a gimmick to trick you into paying shipping, then hoping you don’t notice or complain. Terrible practice!

Unfortunately my experience with their website made my imbibing of their product redundant,as I saught solace in alcohol.

Nespresso used to be a luxury brand. Now, it's complete trash. They have ZERO customer service. The deliveries arrive 50% of the time due to their choice of shipper. The website is terrible. The coffee is overpriced. I trashed my machine and bought a Breville.

Ich habe nun die neue Nespresso Maschine Vertuo Up in weiß gekauft. Preis/Leidtung: Brühvorgang viel zu laut. Ferner nicht mehr so hochwertig wie Vertuo Pop, jetzt alles Plastik! Erzeugt zuviel Flüssigkeit im Kapselschacht, mehr als bei allen anderen Maschinen, dreckt sehr schnell ein! Davor hatte ich Vertuo Next in Chrom. Da der Brühvorgang ständig Kaffeepulver in meine Tasse mitlieferte, habe ich sie eingeschickt. Leider konnte das nicht behoben werden. Bin mit den Nespressomaschinen nicht mehr zufrieden!

back in november 2025 i bought a nesspreso zenius for my business the machine is not working defective lever the problem started around 2 weeks ago called nesspreso 3 days ago and was promised a replacement. was call today from them and was told they not going to honor the warranty because my business address is not verified i explained to them that when they got paid for a certain reason to verify the address wasn't important lol i tried to argue and say what the address has to do with honoring the warranty now I am stuck with a expensive defective product by the way they coffee always taste awful but was convenient for office. just wanted to advise the other people not to deal with this crooks.

Twice my Aerocinno 3 was defective. The second time I waited 5 weeks for my replacement and finally called them. The agent put me on hold a number times while she "investigated"with the repairs department, and finally said she will call me back within 24-48 hrs with a resolution. Of course she never called and so I had to call them again. I spoke with a different agent and after his "investigation" told me that the delivery company (Purolator) didn't deliver my machine that I sent for repair. That's hard to believe! He then told me I would be getting an "exception" and will be sent a new machine. An exception?!!! My machine's under warranty. It's not an exception. I then spoke to a supervisor to complain about the terrible service and to her credit gave me some sort of credit on my account after I suggested that I be compensated in some way. Thanks but it was still crappy customer service and needs to be improved drastically.