Neptune Auto TransportReviews of neptuneautotransport.com

Absolute liars. Brad is a liar that bait and switches. Then plays dumb when called out. Wrote a contract with a fixed price then wants to argue he “fixed the contract”. Posted $1300 on a national site all the while holding a contract fur $750.. Stay as far away from this company as you possibly can.

Excellent Car Shipping Experience from Texas to Washington! I recently used this logistics company to transport my vehicle from Texas to Washington, and I couldn’t be more satisfied with the entire experience. From the very beginning, their team was professional, responsive, and transparent. They provided a clear timeline, competitive pricing, and kept me updated throughout the journey. My car was picked up right on schedule and delivered safely without a single issue. The driver was courteous and took great care of my vehicle. What really stood out to me was their communication — I never had to wonder where my car was or what was happening next. Everything went smoothly from start to finish. I highly recommend this company to anyone looking for reliable, safe, and stress-free auto transport. Thank you for your outstanding service! Let me know if you’d like to include specific details (like the name, delivery dates, or the type of car).

I called this company Owned by 2 Foreigners and spoke to an English speaking white man who said his name was Jordan. I got a QUOTE of $625 over the phone and via email with a Pick up Date on September 10. I told them i would think about it and let them know. THE VERY NEXT DAY, this company calls my phone SEVERAL TIMES. When free, i called them back 3 times, each time they hung up on me. The 4th call i spoke to a FOREIGNER claiming He was Jordan. When i asked about the Jordan i spoke with, the white guy , english speaking, the Foreigner said "We both use the name Jordan when speaking to customers". HUGE RED FLAG......Even worse this Foereigner says "Okay, we are picking up your car tomorrow and it will be delvered the next day". I NEVER MADE ANY CONTRACT WITH THESE PEOPLE. I told him i never agreed to anything, He says "Yes you did". I told him "I did not Hire you guys". He says "Yes you did". I told him to go find the quote and paperwork then. He puts me on hold, comes back and says "I cant find your file". I ripped him a new one......also informed him i will be filing a FTC complaint as well as Complaints with the Secretary of State the company is doing business in....BOY OF BOY did they MESS with the wrong Bull on this 1. This Business is engaging in DECEPTIVE BUSINESS PRACTICES and IS BEING REPORTED TODAY.

My friend and I were quoted a price, told to pay a deposit and the driver name arrived. We contacted the driver after the missed pickup time and was told he had a flat and would be over 5 hours late and maybe longer. No one sent a message to communicate that I the customer had to reach out. The timeframe no longer worked due to work and travel obligations. After requesting a refund of the close to $200 l paid, Laura argues with us and said she would see about a refund. No driver no pickup and so far out of close to $200 for a service we didn't receive. She then saw the review I left on google and sent a text stating she would refund the deposit within 15 minutes if we remove the review. On Tuesday she tries charging the card for $180.25 and for $170. If the card was unlocked she would have taken more money! I will be including images and text messages to BBB and FBI for complaint of fraud.

I worked with Lara, she was awesome. Thank you.

I worked with mark and he was amazing from the begging! He got me a rate and a pick up date almost right away and fulfilled both! He was great communicating through the process, the driver never annswer but he got in touch with the dispatcher, keep me updated and made sure that I was taken care of on time. I really appreciate him and would definitely use them again

I requested a quote from this company almost 2 years ago and decided not to use their services. Yet even until today, I STILL receive texts asking if I'm still looking for their services. I respond STOP to each one, get an automatic confirmation, and then still proceed to get more texts in the future. This is illegal by the way. If this company can't be trusted to follow simple text messaging laws, I sure as hell would not trust them with my car.

They give you a cheap quote but it’s never the exact price it’s an estimate. Real price is once they book a driver. I went through with them to ship my car from mi to Las Vegas price was 1100 and they told me 4 days however it’s been getting pushed back everyday it’s been a week now still no car and communication is not that great and don’t want to drop price for being late not fair at all