Neptune Auto TransportReviews of neptuneautotransport.com

they are good

This is my second time using them. I tried using another company prior to this experience, it was a total disaster, so I reached out to Neptune Auto Transport and got John, what an amazing guy. I called him on Wednesday evening, he had a driver on that Thursday who could pick up my truck and deliver it on Saturday for the price that I could afford, AMAZING! The driver Shalva was so kind and polite, he came the time he said he would be at my home, Julia the Dispatcher was GREAT, she kept me informed throughout the process. She texted me 40 minutes before pick-up and 40 minutes before delivery, OMG, the entire process was amazing. I cannot put in writing what I experience and the feeling I had with such a great team. Thank you John as a consumer, restoring my trust again, because what I experience with another company, cause me to lose hope, again, John, THANK YOU!

Worked with John, and he helped get me fixed up on a weekend. He was able to located a driver and then negotiate a good price for the route at the time. The online BOL allowed us to follow the transport cross-country. We were promised a Thursday delivery and the car arrived two days early on Tuesday with great communication and coordination with the driver he used (Egor). The car arrived w/o incident and no issues. I know it's hard to understand the industry, but it's great to work with people who know what they're doing and source you a quality transporter.

Ofreció un servicio eficiente desde el primer momento. Siempre estuvo pendiente, nuestra situación fue bien particular y estuvo siempre en contacto hasta el final.

Richard provided a great customer service

I am so pleased with the experience I had with Neptune Auto Transport, after being left without a driver from another company. Neptune Auto Transport came to the rescue they picked up my daughter’s car within the hour. My daughter’s car made it to Jackson, Mississippi within 24hrs. This company is amazing and the customer service was very polite and friendly. I 100% recommend this company to anyone whom need service.

I’ve never shipped a vehicle before so understandably I was very nervous, and this company has made me never want to trust another transport company again. Within a week they tried 3 different drivers and neither of them could transport my vehicle! First driver- the tires were too wide(this was my mistake. I should’ve mentioned that the tires are after market). Second driver- the driver “got in a wreck” but when I talked to the driver he said he was going to LA not Oregon and had no idea about an Oregon delivery. Lastly, the manager(Robert) sent a driver. Not only was he a day late, but he couldn’t take the vehicle because it doesn’t run and the tires were too wide! Meanwhile they knew these details! Then Robert asked me to give him one more try, but had the audacity to charge me again! When I messaged back telling him I shouldn’t even be charged, he never wrote back! DO NOT use this company! My vehicle is stranded and now I have to pay storage fees until I can find another transport company! Trust me, spend your money elsewhere!!!

I had a very good experience because the person i worked with was very helpful.