NeoxeaManaged Cloud Hosting with Freelancers, Media Agencies, and Small & Medium businesses in mind.
Neoxea (neoxea.com) has 32 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Earth For Advanced Services T.
I have transferred our company domain to Neoxea, what convinced me is the real support, 24/7 with real people not chatbots and long waiting queue, also they asked about all the information in order to give the best server location and made tests for our website also they helped me transferring our domain it was as simple as 10 min work. Thanks to all, I'm glad that our website is in good hands.
Rita S.
It's been 3 years already and I always had fantastic support from Neoxea. My website works flawlessly and every time I reach customer support I get quality responses from people who genuinely care about my business. Highly recommend!
Lightbulb A.
I went to Neoxea in January 2025 after searching for a wordpress host. Their initial deal was very good but honestly, the thing that is most surprising has been the support. I've had several problems (user error) and they're all resolved within 5-10 minutes of opening the chat support box, even at midnight my time. 10/10 for customer support and they never make you feel stupid for needing help.
Alejandra Rivera B.
La atención ha sido excelente, todo resuelto muy rápido, la atención por la chat ha sido muy rápido y de inmediato me han ayuda a resolver mis dudas y los poco inconvenientes. Pedro es genial
Patrick L.
Pedro is amazing... dunno what happened to the other people but he helped me with a tricky issue almost instantly... Sometimes some reviews are made with another agenda in mind.... Also, remember you're not alone, support people are not waiting for your ticket doing nothing...
Jeph C.
I chose this hosting company based on glowing recommendations on HostAdvice. Placing the order was straightforward and smooth. However, my order was unexpectedly flagged for fraud without any explanation. When I contacted customer support, I spoke with someone named Pedro. Unfortunately, the experience was frustrating—he came across as disinterested, unhelpful, and slow to respond. I had to repeatedly ask the same questions just to get a minimal reply. I eventually decided to go with another provider recommended on HostAdvice and requested that my personal information be deleted. Shockingly, the response I received was dismissive and unprofessional—Pedro told me to “stop bothering us, we’ll respond when we want.” This experience was a complete letdown, especially given the positive reviews. I wouldn’t recommend this company based on how they handle customer service and support issues.
Response from NeoxeaAug 12, 2025
Hello Jeph, Your order was automatically flagged by our fraud prevention system, which is designed to protect our customers and infrastructure. For security reasons, we cannot disclose the specific criteria or methods behind these checks. Looking at the conversation you had with our representative you tried to get more information by asking the same question repeatedly, while we tried to explain we could not provide detailed information on this subject. There was no charge to your credit card and we believe to have answered all your questions during this timeframe. Our representative responded to all of your enquiries promptly and in line with our professional standards. While the responses may not have aligned with your expectations, they were provided with the necessary information relevant to your case. We understand you have chosen to proceed with another provider, and we respect that decision. Our processes remain in place to ensure the security and integrity of our services for all customers. Kind regards, Neoxea Team
Ashook
I signed up with Neoxea and it started off with a good start. But then I submitted a ticket and realized that it was over an hour and no one has replied. I tried Live Chat which was very responsive before I signed up, but no one replied. I asked in the ticket why no one was replying, and Rodolfo (probably the owner) submitted a refund right away. It is the first time I have seen such a distasteful attitude from a web hosting company!
Response from NeoxeaAug 12, 2025
Hello Ashook, Thank you for sharing your feedback. We’re sorry to hear your experience did not meet your expectations. At Neoxea, we strive to provide quality support to all customers fairly, without offering dedicated assistance for a single client only. Your systematic requests for near-instant, exclusive support fell outside of the service model we offer. Rather than leave you dissatisfied, we believed it was in both parties’ best interest to issue a full refund promptly, so you could seek a provider whose support approach better matches your needs. We wish you the best in finding a hosting company that aligns perfectly with your requirements. Kind regards, Neoxea Team
Angel D.
I’ve worked with numerous hosting companies, yet none as customer friendly and responsive as Neoxea. The team behind this company is knowledgeable, supportive and very communicative. Their ongoing care for clients is above and beyond what we have ever experienced.
