Nellis AuctionReviews of nellisauction.com

On this day I had to pick up of several items. Fortunately I opened a couple before I left and found out they were the wrong items. The description of what I paid for did not match what was in the box. At least I didn't have to make a return trip. I was also picking up an order for another person. After 15 minutes I asked if someone could check on it and was told they were busy. 5 minutes later I flagged down a person and ask them if they could help me. This gentleman was very helpful. But first he said she didn't have an order, then told me she hadn't paid for it, and then had no idea where it was. Long story short, they had given her package to someone else. This is not my best day at the Phoenix location. Up until this point I've had no problems.

Not getting store credit as promised, mgmt not trained, rude employees, deodorants missing parts not duely

Ive gotten a lot of stuff on here some good, some bad & some really bad. You just kind of take a chance that all the pieces will be there & nothing is broken.Even with their 5 star system, 5 stars is sapposed to mean that the item is next to new & as close to retail as u can get, 4 means its been used and so on. You cant trust it, I only bid on 5star items & have had many missing important parts like a love seat thats missing the arms & eyelashs that are missing all but 3. Why would that even get listed instead of thrown in the trash? So yeah you can get lucky, you got about a 50/50 chance. Kinda like going to central city.

Nillis auction, is a Joke, SCAM, 60% of products a bought from this place is trash! Making me wasted my money and time!

I have been a loyal customer of Nellis Auction for 5 years. Recently I tried to bid and received a message that bidding had been suspended and to contact customer service. When I did so, I received an AI response that my account was going to be closed due to number of returns. I responded stating the following facts: My account states that I am in good standing, I have never been charged any fees, I continue to receive emails asking me participate in special bidding activities and asked if they take into effect returns due to incorrect descriptions and damaged merchandise. I explained that because my account says that I am good standing, a message I received stating my account may be closed I assumed it was phishing and a scam. I was never able to get a response from a live person and I remain stunned that my account still states that I am in good standing and being shut down at the same time.

I've been shopping on Nellis since they first started about 11 years ago. I have had over 350 friends employees etc join them. I have been very loyal and appreciated of them until these last 6 months. Over 75% of my items are not as described broken missing pieces defective one item had actual urine one item had so much broken glass inside a box, that I had to go to the hospital to get stitches. Many items sadly we're defective. With that said understandably I had to return many of my items and I never complained about the gas and the frustration with the tape and packing it up. However Nellis auctions wound up red flagging me for high returns and actually suspended my account for I can no longer shop with them anymore. This is their quote unquote hassle-free returns is bullshit. They have the customer do the testing and then when it's defective and you return it you get punished. It's disgusting thankfully there's other auction sites out there 702 auction is my new place to go also Nellisauction is shill bidding the last five seconds of auctions if they don't get the price they want , you get outbid you'll see it listed the next day they took a good thing and they have screwed it up shame on them

This auction is a scam. I bought some items and scheduled a pickup, but something unexpected came up on the day. They didn't refund the money, even though they said it would be returned within 24 hours. I’ve sent several emails, but they simply don’t reply. If you want some advice: don’t buy from them.

Horrible Horrible Horrible experience, and I was never able to purchase anything - Thank GOD, he is watching out for me. I bid on multiple items with a total over $1000. I could not get a payment to go through. My cards are good, but that has no play in it. The system would never even try to charge them. I tried for 3 days to get help. You CANNOT reach a person and there is NO PHONE #, and they will not call you. The emails are answered by automation. They kept asking me for proof of my ID and credit cards, which I sent 3 times, but they kept asking me for them, even though I was told they were received and approved. Finally, I gave up and deleted my account. Thank goodness I decided to read their reviews. Now I am glad their customer service was so horribly bad. I was spared more misery by not being able to make a purchase.