Nellis AuctionReviews of nellisauction.com

Don’t waste your time and gas. Not worth it. Thank yourself later

Love Nellis, but people please STOP bidding when an item still has 22+ hours left. You guys are driving up the prices. Simply just heart the item and go back to it before it ends. The only bids that count are the ones right before the auction ends. Common sense please!

Nellis auction never disappoints. After Christmas, I decided I wanted to see what they had & possibly get something for myself. I scored a pair of awesome running shoes! And for terrific price. I was also able to get my son a remote control army tank. Love the items they have there. Definitely my favorite place to shop.

I've been Nellis Auction customer since 2023. Now I'm very frustrated with their customer service and the product they put on auction. They are not truthful what they are doing. just an example please call them and wait, nobody would respond you, never call you back, instead the automated voice always says something like 'there are 10 persons ahead of you' even if you wait for 2 hours. Also, It sounds like they hired somebody to bid on their behalf just to outbid the regular genuine bidders to go up almost up to the retail price. Never trust on them that none of the items is new but the amazon returned one. Most of the items Nellis Auction sells are defective, wrong model and mostly damaged. Please always do check the price of the items in amazon. com site to just avoid overpaying during bidding. Also, it is really not logical to pay 15% buyer’s premium for such a poor customer service. Are we just paying 15% premium for the pick and drop service or for the operation cost of the Nellis Auction? Not justified! These are the honest feedback on the Nellis Auction site best on my experience with them.

Helpful friendly staff! Love shopping here at Nellis auction! Great prices great chances to win bids!

It is definitely possible to get some good deals at this place, but there's a hidden cost of spending your time and gas money to pick up merchandise that has a high chance of just being garbage. I would be especially careful with large items that are a lot of effort to move or any item at a warehouse that's a long drive away. In fact, I would strongly recommend not purchasing such items at all. I tried twice to buy a couch from nellis. The first was on a pallet and completely wrapped in shipping foam and plastic so I could not inspect it on sight. Upon bringing it home and unwrapping it I found that it was an entirely different couch than in the listing and I had to haul it back to the warehouse for a return. The second couch was at a much farther warehouse and came boxed, so I once again could not give it a thorough inspection. I got home after driving an hour each way and find that this couch that nellis had rated 5 star condition was only half a couch so I once again had to go out of my way to make a return. In these two purchases I received nothing from nellis while they actually benefitted from my effort because they now know what the items actually are and can list them appropriately. They have actually done exactly that already in the case of the first couch. The customer service I received further frustrated the whole situation. The customer service rep I spoke to on the phone lied to me at least twice. First she said she didn't have the authorization to offer me any more than a $15 dollar inconvenience credit, but a while later she was suddenly magically able to offer $20. She also said she could only compensate me anything for the second return because I didn't call the help line about the first return so they didn't have any record of it. I told her I could pull up my return receipt and give her the information and, again like magic, she actually had the first return pulled up right in front of her. Still, she insisted she could offer no more compensation but said the general manager at the warehouse might be able to when I made my return. Whereas the phone agent was at least polite, the manager at the warehouse was both unhelpful and rude. He mocked me for expecting to receive the actual item I paid for. He told me they had no obligation to make the situation right because other auction houses are even worse. He refused to acknowledge that nellis had failed to properly inspect products they rated 5 stars and he dismissed the whole situation as me "having a little bad luck with a couple of couches" (his exact wording). After making excuses, berating me, and gaslighting me he said the most he could do to fix the situation was to give me an additional $10 inconvenience credit for a grand total of $30 as compensation for 4 hours of my time wasted doing the auction house's job, $30 that I can only spend at nellis to once again be pushed around should I happen to purchase an item that nobody ever bothered to check.

I won a bid for various items, but when I went to pick up the items. I was told they didn't have the item.

I've been using nellis for yrs. It was great but now it completely sucks. The same items continuously come up and the bid skyrockets even when no one is bidding. Items that I saved months ago randomly pop back up in my watch list over and over again. I have complained about the fake bids multiple times and nellis swears it's not a bid bot or internal bidding to drive up the price. I find it highly unlikely bidders are bidding then canceling the same items for weeks to months. This place has turned into a joke. Items listed as complete then the same day I win the item gets split into the following auction now i have to return the item since its not complete. Come on Nellis don't be like Auction Nation or soon enough you're going to loose all of your business. The word is spreading!