spammers full of lies
they promise exaggerating things, which are complete nonsense; their support is useless too, and as others noted they are so tricky in their subscription/cancellation buttons and texts they are monsters after your money; nothing that is the (flashy) NP is trying to push all the time!!
Response from Neil PatelMay 20, 2021
Hi Ahmed,
Thank you for posting a review, and we're sorry to hear that your experience was not of the quality you expected.
We want the opportunity to investigate your feedback about what you've faced. Please could you contact [email protected]? We'll work with you to resolve any issues as quickly as possible.
Once again, please accept our sincere apologies in regards to what you've experienced with Ubersuggest.
We're looking forward to your contact.
Kind regards,
Ubersuggest Support Team
[email protected]
AS
Ash S.
Had an extremely arrogant encounter…
Had an extremely arrogant encounter with Max Chen from NP.
I wanted to inquire about N.P helping me out with "scaling my business", for the launch of a product, which i have a decent budget for.
Before even hearing about my business or what i am trying to achieve he proceeded to tell me, because you dont have a website up and running "i dont think you are ready for us to help you?" we typically only deal with businesses who want to scale and who can spend between 1,200-30,000 per month. With the average spend being 3-5k.
I asked him 1. How does he know i am not ready for him to help me if he doesn't even know what my business is and is trying to achieve nor does he know what budget i have? Being $60k for the 3 month launch?
I told him i am very disappointed at being dismissed from the get go without even explaining what i am looking to achieve, how does he know he cant help me if he doesnt even know what it is i am doing? I said i won't be referring his business to anyone as the customer service has been atrocious.
He then proceeded to tell me that NP gets over 160,000 organic views a day and they don't give time to people they cant help, so he doesnt need the referral or business.
My view: If this is the culture you are trying to promote NP, then it comes across as being arrogant and narcissistic. Maybe you should read some of your own books.
Response from Neil PatelJul 19, 2021
Hi, Ash. Thank you for taking the time to provide us with some feedback. My name is Dan Kalinsky, I’m President of NP Australia and I'm here to make sure we can handle this situation together — but my main purpose is to make sure you're happy. I would like to make sure that we have done everything in our power to make things right.
To better resolve your situation - since we will need your personal and business information - we would like to invite you to contact me or any member of our team directly at [email protected] so we can solve this as fast as possible.
We would love an opportunity to discuss your experience further with you. We want to make your experience the best it can be — as with more than 5,000 customers around the world, our reputation is built on a high level of service and customer experience.
In addition to solving your problem, or at least having a friendly conversation to find a compromise acceptable to both parties (that I'm sure we can) I want to add something here. I want to say: thank you.
Every time we receive feedback, positive or negative, we extract from this situation something positive for the future of our company. So, you're helping us to be better.
We have an internal process of identifying necessary improvements in our products and services. At the same time, we bring relevant information to our sales team, in case any misalignment happens at the time of closing the contract. Also, we use this material as a way to train our Account Management team to better serve our customers.
Now is the time to talk and find a way to resolve this in practical and acceptable terms together. Thank you for your trust and we look forward to your direct contact at [email protected] — keep in mind this is our fastest problem solving channel available.
Dan Kalinsky
CJ
Cindy J.
Pretty sure they sell email addresses…
Pretty sure they sell email addresses as I have got a bunch of spam since allowing them access to mine.
Response from Neil PatelMar 4, 2021
Hi Cindy,
We do not sell your Personal Data.
You can read more here https://neilpatel.com/privacy/#gdpr-rights
Please feel free to reach out to [email protected] should you have any further concerns.
Thank you.
MH
michael H.
Shocking customer support.
Shocking customer support.
I had cancelled my order ages ago, yet i did not notice they were still charging me for months, for more than the amount of a lifetime membership.
I told them i was willing to accept the lifetime membership and they can keep the money. They refused, stated it was nothing they could do (Even though i had cancelled it and they were still charging me). They gave me one months payment back as compensation!! Even though i was paying months for something i had cancelled.
Customer support is completely non-existent and unhelpful.
Response from Neil PatelMar 3, 2021
Hi Michael,
We've checked the history of communication using your email as well as the activities on the payment system, unfortunately, we did not receive any correspondence or service requests for cancellation. You also have the ability to cancel within you account. The two time you reached out to our support team each inquiry was responded to.
Our refund policy is also designed to provide a full refund for a reasonable amount of time, which in this case is a period of 30 days. As much as we wanted to help, unfortunately, that time frame had passed and the system is blocked to only refund accounts within the allotted timeframe.
If you have any questions please contact [email protected]
Thank you.
LK
Lance K.
Scam alert!
Scam alert. !
I signed up for the Ubersugest Neil Patel plan. I spent countless hours using the website and following the instructions to promote quixsound(dot)com. I paid the fees and during this time our web traffic actually went down by 70% . Don't fall for it. They also claim to have a money back guarantee . I canceled and received nothing.
Response from Neil PatelMar 3, 2021
Hi Lance,
We apologize that your experience didn't meet your expectations. Our support team tried to reach out to you twice to offer guidance and received no response.
We would be more than happy to help get you back on the right track with a one on one SEO session to take a look at where you could make improvements.
Please reach out to [email protected] to schedule your complimentary session.
SC
Stella C.
Customer support is virtually non-existent.
For the level of popularity of Neil Patel, his customer service is virtually non-existence. They don't show a support email or phone number on the website. I purchased a lifetime plan on Ubersuggest, thinking it was an awesome deal. But then it turns out the app was faulty, while fidgeting with the app, I accidentally upgrade (there is no confirmation, if you hit "Upgrade" it charges you right a way). So I try to contact Support for a refund. Never have I had to go through hoops to get to customer support like this. There's no phone or support email listed. First I tried the Contact form. The next 2 days, no response. Then I tried the chat box, twice, for days, no answer. Then I had to dig through the website FAQ to find a mention of a support email. I tried to email that support email explain the situation and asked a refund. There was 1 response saying the app wasn't really faulty. No mentioning of my refund at all. I asked again but no reply after that. And then I found out there was a refund in my bank account, but the wrong amount. I stated clearly in my request that I wanted the upgrade refunded, not the original plan. It's been almost a month.
If you like cheap and faulty product and crappy service, go head. For me, it's just not worth all the hassle.
Response from Neil PatelFeb 18, 2021
Hi Stella,
Thank you for your review. We're sorry to hear that you had a frustrating experience. We really appreciate you bringing this issue forward.
We want the opportunity to make the proper adjustments and refunds according to your needs and to investigate what might have occurred. Please could you contact [email protected]? We'll work with you to resolve any issues as quickly as possible.
We apologize for the inconvenience, and we're looking forward to your contact.
Sincerely,
The Ubersuggest Team
[email protected]
DA
Danny
Stay away
Stay away! This is certainly not the place you'd want to waste you money. Tried talking to a service attendant too, and without any results. No thanks.
Response from Neil PatelDec 4, 2020
Hi Danny,
Thank you for posting a review, and we're sorry to hear that your experience was not of the quality you expected.
We would like the opportunity to investigate your feedback about what you've faced. Please could you contact [email protected]? We'll work with you to resolve any issues as quickly as possible.
Thank you,
Ubersuggest Team
LO
Louise
Nothing But Issues. Avoid.
I signed up to a monthly payment plan as I had read lots of good things about UberSuggest. I am a Freelancer so my time is incredibly valuable and it seemed as though this system was quick and efficient - exactly what I need!
I am now on the 7th day (my free trial is over) and I still haven't been able to use the site. When I go to create a new project, it would say "domain is incorrect" (it wasn't!). Countless emails telling me to delete my search history, try other browsers, log out, log in. Sending screenshots. Restarting my computer. Waiting for 24hrs as "there's a glitch". Nothing worked.
We have been back and forth for an entire week with no resolution. Then - on the 7th day, when I go to cancel my account - it won't let me! I can "downgrade" to a cheaper monthly option - but the "cancel" button is unclickable. Funny that?
What a waste of time.
Response from Neil PatelDec 4, 2020
Hi Louise,
Thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations at the time. We have since made improvements to Ubersuggest that have resolved the incorrect domain issue.
We would love to invite you back to try another free trial of Ubersuggest. Please, send us an email to [email protected] and we will arrange that for you.
Kind regards,
Ubersuggest Team
