Inhumane business practices. A scam. Do not even buy a trial for these services - terrible customer service and an awful company. I feel bad for anyone who works here.
Response from Neil PatelMar 17, 2023
Hi, Eloise.
My name is Sarah, I am Chief Customer Officer at NP Digital, and I am here to solve this situation together with you.
My team and I will do everything possible to improve your experience. Please reach out to [email protected]. This is the fastest way for us to help you.
Sarah
Chief Customer Officer at NP Digital
LO
LA O.
Don’t believe these fake reviews here!
I don’t belive these reviews here!
They are Hiring employees from India . We have spent more than 60K within a year and we are only getting 20-30 organic traffic? Are you kidding me? Huge disappointment!
Response from Neil PatelFeb 5, 2023
Hi there,
Thank you for taking the time to provide us with feedback.
My name is Sarah - I am Chief Customer Officer at NP Digital and I am here to solve this situation together with you.
Me and my team will do everything we can to make your experience the best it can be. Please reach out to [email protected]. This is the fastest way for us to help you.
Sarah Cugini
Chief Customer Officer at NP Digital
ZA
zaini
Website Takes Forever to Load
Website just Keeps Loading. It slow. have to wait for 5-10 mins Just to get the Website Working. Really Disappointed With The quality Of TheTool
Response from Neil PatelDec 21, 2022
Hi Zaini, thank you for the constructive feedback.
We're always looking to improve things around here based on what our customers suggest. That's why your feedback is so important to us.
We will circle this message to our account management, product, marketing and sales teams so we can act upon it.
If you have any other suggestions on how we can improve, please do not hesitate to send us a message to [email protected].
Thanks and have a great day!
Sarah Cugini
Chief Customer Officer at NP Digital
JD
JD
Worst Experience Ever
Worst Experience Ever. I got hooked in and signed up for the SEO services. There is an initial payment of $15k and they lock you in to a year contract at around $7k per month. They promise you the world in the introductory calls and demos with what seem like genuine experts and the salesman is excellent, assuring you that they will solve your problems. Our main problem was website speed and they guaranteed us they could speed it up after completing their audit. Once you sign the contract and pay the initial fee, they pass you on to your new account manager who is completely incompetent and useless. After 2 months of waiting for the website speed improvements they tell us actually there is nothing they can do to speed up the website and proceed to give us cookie cutter SEO BS that made our website worse. After arguing and fighting for another month, I was able to get the contract cancelled and we went our separate ways. This was the absolute worst experience I have ever had working with any company and I recommend you stay as far away from Neil Patel and his agency. Andrew Miner was my sales person and Jack Pohl was account manager for reference.
Response from Neil PatelNov 21, 2022
Hi, JD
I really appreciate your feedback, thanks for taking the time. My name is Sarah, I’m Chief Client Officer at NP Digital.
On behalf of my team, I'm here to make sure we can handle this situation together. I will try everything in my power to help.
To better resolve your situation as soon as possible, we will need your personal and business information. For this reason, we would like to invite you to contact me on our fastest problem solving channel [email protected].
Once again, thanks for your comment. Every time we receive feedback, positive or negative, we extract from this situation something positive for the future of our company. So, you're helping us to be better.
Thank you again and we look forward to your direct contact soon.
Sarah Cugini
Chief Customer Officer at NP Digital
DT
Devin T.
This company has another subcompany…
This company has another subcompany npaccel.com that wants you in, spend thousands of $$$ and they hire unqualified people on your project. I lost thousands of dollars.
Response from Neil PatelOct 4, 2022
Hi, Devin.
Thanks for taking the time to provide us with some feedback.
My name is Sarah, I am Chief Customer Officer at NP Digital and I am here to solve this situation together with you.
Me and my team will do everything we can to make your experience the best it can be. Please reach out to [email protected], this is the fastest way for us to help you.
Sarah Cugini
Chief Customer Officer at NP Digital
CH
Chris
Spamming at its worst
Had the misfortune of inquiring about their services about two years ago. Been receiving at least an email everyday ever since. I’ve unsubscribed several times, yet they keep on spamming me from a different email account time.
Response from Neil PatelOct 4, 2022
Hi, Chris.
Thanks for taking the time to provide us with some feedback.
My name is Sarah, I am Chief Customer Officer at NP Digital and I'm happy to help make sure you get off of our email list.
Please reach out to [email protected], this is the fastest way for us to make sure you're finally unsubscribed.
Sarah Cugini
Chief Customer Officer at NP Digital
RI
Rinaldo
Only looking clients with $$$ marketing spend?
Been following Neil Patel for a while. Received loads of prompts to sign up as a client, so reached out... and nada. Nothing. Zip. Perhaps our spend is too small. I get that. Lots of other agencies offering SEO etc. But if you're only after big money clients, then say so and save everyone the hassle. Overall, lots of hype but little substance. Moving on to somewhere else. Cheers.
Response from Neil PatelOct 4, 2022
Hi Rinaldo,
I really appreciate your feedback, thanks for taking the time! My name is Sarah, I’m Chief Client Officer at NP Digital. I'm here to make sure we can handle this situation together.
To better resolve your situation as soon as possible, we will need your personal and business information. Please contact me on our fastest problem solving channel [email protected].
Once again, thanks for your comment. Every time we receive feedback, positive or negative, we extract from this situation something positive for the future of our company. So, you're helping us to be better.
Thank you for your trust and we look forward to your direct contact soon.
Sarah Cugini
Chief Customer Officer at NP Digital
QS
Quix S.
Your methods did not help us at all
Your methods did not help us at all. My company is now out of business. That was my shot at working from home in my disabled condition.
Response from Neil PatelApr 5, 2022
Hi there.
Thank you so much for taking the time to share this feedback with us.
I’m sorry that our methods didn’t meet your expectations. We’d love to hear from you and learn more about what went wrong - and what we can do to help.
Please reach out to [email protected]. We want to dive into this as soon as possible! Looking forward to solving this together.
Sarah Cugini
Chief Customer Officer at NP Digital
