honestly not a great company to work with, they over charge and the results are mediocre at best.
Response from Neil PatelJan 11, 2024
Hi, Moiz Ali.
Thanks for taking the time to provide us with some feedback.
My name is Sarah, I am Chief Customer Officer at NP Digital, and I am here to solve this situation together with you.
My team and I will do everything possible to improve your experience. Please reach out to [email protected]. This is the fastest way for us to help you.
Sarah
Chief Customer Officer at NP Digital
IA
iba Al W.
Very disappointing experience.
Unfortunately my experience doesn’t match what I expected or what I was told by them. Because of the name I signed up to SEO which has been good but then I added paid ads which was a terrible mistake. Very poor results and I was stuck in a contract with them so couldn’t cancel earlier.. a waste of money! They say they care about small businesses but unfortunately I can’t say that my experience reflected that when it comes to paid ads. SEO was good and I had a great manager.
I wouldn’t recommend their paid ads services at all. I cancelled it and I’m cancelling SEO as well because I lost the confidence in the agency. This review is for paid ads only
Response from Neil PatelJan 11, 2024
Hi, Iba.
Thank you for taking the time to share this feedback with us.
I'd like to hear more from you why your experience didn't meet your expectations. We would love to talk to you and learn more about what happened.
Please reach out to [email protected]. We want to dive into this as soon as possible, and this is the fastest way to help you! Looking forward to solving this together.
Sarah
Chief Customer Officer at NP Digital
SA
Sam A.
Negligence. Do not use this service.
My experience with Patel's agency has been distressingly poor and utterly disappointing. Promised expertise in digital marketing proved hollow as their approach systematically degraded my business's performance. Excessive and unproductive meetings failed to mask their incompetence, with my paid campaigns suffering severe mismanagement, leading to a substantial loss of faith on my part. Despite my pleas, they rigidly enforced the contract, further crippling my business with increased costs and scant leads. Even their purported SEO prowess turned out to be a farce, as a year's engagement resulted in negligible non-branded traffic and a lack of competitive ranking. With substantial financial investment yielding no tangible returns, their service can only be characterized as predatory and profoundly unsatisfactory. I strongly advise against entrusting your business to this agency.
Response from Neil PatelJan 9, 2024
Hi Sam,
I really appreciate your feedback; thanks for taking the time. My name is Sarah, and I'm Chief Client Officer at NP Digital. On behalf of my team, I'm here to make sure we can handle this situation together. I know that we have been communicating behind the scenes at our fastest problem-solving channel, [email protected].
In addition to solving your problem, or at least having a friendly conversation to find a compromise acceptable to both parties, I want to add something here. I want to say: thank you. Every time we receive feedback, positive or negative, we extract from this situation something positive for the future of our company. So, you're helping us to be better.
Thank you for your trust, and we look forward to your direct contact soon.
Sarah
Chief Customer Officer at NP Digital
JE
Jessica
Scam
Honestly, the service that it provides is great. Amazing for SEO tracking. However, the billing system is a scam. No pro-rata, pay halfway through the month and then pay again on the 1st. I understand that some places have this system but in 2023 you expect a more robust system. Worst of all when you talk to support they're more than happy to cancel your account than actually refund you for the days you didn't have access to.
Response from Neil PatelNov 27, 2023
Thank you for your review. We're sorry to hear that your experience was not of the quality you expected. We appreciate you bringing this to our attention and your feedback helps us improve.
UJ
Usman J.
"I was working for this company and…
"I was working for this company and they locked my account after got negative number .it was 2600 dollors negative which they said to pay off and carry on the work .I had no more money to pay and account locked .before on same day I already paid about 1400 dollors . Be carefull
SB
Small Business O.
As a business owner
As a business owner, I engaged the services of this SEO agency for over a year. However, throughout my tenure, I experienced significant issues with their account management. The account manager was changed multiple times, resulting in a lack of proper handover and continuity. Over the past 6-8 months, numerous promised deliverables were not fulfilled, despite my continuous inquiries. Frustratingly, despite requesting a subscription cancellation since February 2023, they adamantly refused and even attempted to charge me for services in March, extending all the way to the end of June. Regrettably, I have never received satisfactory deliverables from this agency. Without hesitation, I consider this to be one of the worst experiences I've had with an agency, and I strongly advise against engaging their services.
Response from Neil PatelAug 18, 2023
Hi,
Thank you for taking the time to share this feedback with us.
I'd like to hear from you why your experience didn't meet your expectations. We would love to talk to you and learn more about what happened.
Please reach out to [email protected]. We want to dive into this as soon as possible, and this is the fastest way to help you! Looking forward to solving this together.
Sarah
Chief Customer Officer at NP Digital
TA
Tyler A.
Nope! ThatYou emailed asking if I've ever learned…
You emailed asking if I've ever learned anything from you and to be honest. No, just flat out no unfortunately; at least not since like 2011 because you literally just post excellent titles and then write with kindergarten/ common sense level input on the topic. It's sad.. love the tools though!! literally the only reason I hope you dont go under is because I like the tools. Not enough to pay the insane prices you want, but I'll keep using the free ones because why not?
Response from Neil PatelAug 18, 2023
Hi Tyler, thank you for the constructive feedback.
We're always looking to improve things based on our customers' suggestions. That's why your feedback is so important to us.
We will circle this message to our internal teams so we can act upon it.
If you have any other suggestions on how we can improve, please do not hesitate to message us at [email protected].
Thanks, and have a great day!
Sarah
Chief Customer Officer at NP Digital
BE
Ben
I am paying almost $2800 a month and…
I am paying almost $2800 a month and for the last 6 months my traffic took a nose dive while I have had their service for about 3 years now. They had no idea what caused the issue until I told them. Then their solution was that they will continue doing what they have been and it will come back. While I know I can fix it myself much faster and in a better way. For example, their solution to spam backlinks is that I buy more backlinks from them. While, I can disavow bad links myself. So, I said I don't want your service anymore and now they are saying we have a contract in place. They had me sign a 1 years contract 3 years back and which was supposed to be month to month after a year. Every years they will ask you to change a few things. They are doing that to amend the contract and have you sign it and they claim that puts me in 12 month contract again. But I am fighting that. In short, I would not recommend them to anyone.
Response from Neil PatelAug 18, 2023
Hi, Ben.
Thanks for taking the time to provide us with some feedback.
My name is Sarah, I am Chief Customer Officer at NP Digital, and I am here to solve this situation together with you.
My team and I will do everything possible to improve your experience. Please reach out to [email protected]. This is the fastest way for us to help you.
Sarah
Chief Customer Officer at NP Digital